We are pleased to inform you that SMS and VM Drips are now fully functional.
We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team.
Posted Sep 01, 2024 - 14:05 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 01, 2024 - 13:54 EDT
Update
We are continuing to work on resolving the SMS and VM Drop failing issues. We have engaged our internal and external engineers in order to restore both services. As mentioned in an early post, if you are using the VM Drop services, you are still able to do so manually by dialing 99 then the number of the VM message you wish to send from your list between the numbers 1 through 9.
ex: 991= VM Drop message 1
We apologize for any inconvenience this interruption may have caused and thank you for your patience and understanding. We will continue to update our status page as soon as information becomes available. https://status.vanillasoft.com/
Posted Sep 01, 2024 - 13:36 EDT
Update
While our team is looking into a resolution for the VM Drop, the current workaround would be to do manual VM Drop by dialing 99 then the number of the VM message you wish to send. (1-9). We are still engaged with our engineers to identify the cause of VM and SMS failures.
We appreciate your continued patience.
Posted Sep 01, 2024 - 13:13 EDT
Update
We are continuing to investigate this issue.
Posted Sep 01, 2024 - 12:49 EDT
Investigating
We are currently investigating reports that some of our clients SMS and VM Drops failing to send. Our engineers have been engaged. It is affecting only a subset of clients are the moment.
We appreciate your patience and will keep you updated with any new developments. For the latest updates, please visit our status page: https://status.vanillasoft.com