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All Systems Operational
VanillaSoft Web Application
Operational
VanillaSoft Legacy Application
Operational
VanillaSoft VoIP/SMS
Operational
VanillaSoft.com WebSite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 2, 2026
No incidents reported today.
Sep 1, 2026
Resolved -
The issue affecting outbound calling has been fully resolved. Clients are able to successfully place outbound calls, and functionality has remained stable throughout our monitoring period.
Thank you for your patience and understanding while our teams worked to resolve this issue.
Sep 1, 19:30 EDT
Thank you for your patience and understanding while our teams worked to resolve this issue.
Sep 1, 19:30 EDT
Monitoring -
Outbound calling functionality has been restored, and clients are now able to successfully place outbound calls.
Our teams are continuing to monitor the environment closely to ensure calling remains stable.
Thank you for your patience while we worked to address this issue. We will provide a final update once monitoring is complete.
Sep 1, 19:11 EDT
Our teams are continuing to monitor the environment closely to ensure calling remains stable.
Thank you for your patience while we worked to address this issue. We will provide a final update once monitoring is complete.
Sep 1, 19:11 EDT
Investigating -
We are currently investigating reports that some clients are experiencing issues establishing outbound calls, including Failed to Establish messages and fast busy signals.
Our teams are actively investigating the issue and working with our VoIP partners to identify the cause and restore normal calling functionality as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Sep 1, 18:57 EDT
Our teams are actively investigating the issue and working with our VoIP partners to identify the cause and restore normal calling functionality as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Sep 1, 18:57 EDT
Aug 31, 2026
No incidents reported.
Aug 30, 2026
No incidents reported.
Aug 29, 2026
No incidents reported.
Aug 28, 2026
No incidents reported.
Aug 27, 2026
No incidents reported.
Aug 26, 2026
Resolved -
The issues relating to failing to establish calls and outbound dialing are now resolved. We apologize for the inconvenience this outage has caused and thank you for your patience and understanding.
Aug 26, 11:40 EDT
Aug 26, 11:40 EDT
Monitoring -
Our engineers have confirmed that outbound dialing service issues have been resolved. We will continue to monitor for stability
Aug 26, 11:10 EDT
Aug 26, 11:10 EDT
Investigating -
We are currently investigating reports that some clients are experiencing Failed to Establish calls, or issues placing outbound calls. Our engineers are looking into this and working on resolving this quickly. We apologize for the inconvenience and appreciate your patience while we working on a resolution.
Aug 26, 10:44 EDT
Aug 26, 10:44 EDT
Aug 25, 2026
No incidents reported.
Aug 24, 2026
No incidents reported.
Aug 23, 2026
No incidents reported.
Aug 22, 2026
No incidents reported.
Aug 21, 2026
Resolved -
The performance issue affecting VanillaSoft has been fully resolved. Following the changes implemented by our engineering team, the platform has remained stable and is operating normally.
Thank you for your patience and understanding while we worked to resolve this issue.
Aug 21, 09:51 EDT
Thank you for your patience and understanding while we worked to resolve this issue.
Aug 21, 09:51 EDT
Monitoring -
Our engineers were able to quickly identify the root cause and implement the necessary changes to restore VanillaSoft to normal operation.
Services are currently operational, and we are continuing to monitor performance closely to ensure stability.
Thank you for your patience while we worked to resolve this issue. We will provide a final update once monitoring is complete.
Aug 21, 09:19 EDT
Services are currently operational, and we are continuing to monitor performance closely to ensure stability.
Thank you for your patience while we worked to resolve this issue. We will provide a final update once monitoring is complete.
Aug 21, 09:19 EDT
Investigating -
We are currently investigating reports of VanillaSoft responding slowly or becoming unresponsive for some users.
Our teams are actively working to identify the cause and restore normal performance as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Aug 21, 09:10 EDT
Our teams are actively working to identify the cause and restore normal performance as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Aug 21, 09:10 EDT
Aug 20, 2026
No incidents reported.
Aug 19, 2026
No incidents reported.