All Systems Operational
VanillaSoft Web Application
Operational
VanillaSoft Legacy Application
Operational
VanillaSoft VoIP/SMS
Operational
VanillaSoft.com WebSite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 31, 2026
No incidents reported today.
Jul 30, 2026
No incidents reported.
Jul 29, 2026
Resolved -
Our Engineering team has confirmed that this incident has been fully resolved.
Following the deployment of the fix and additional stability improvements, services have remained stable throughout the monitoring period. Call services are all operating normally.
We sincerely apologize for the disruption and thank you for your patience and understanding while we worked to restore service.
Jul 29, 13:20 EDT
Following the deployment of the fix and additional stability improvements, services have remained stable throughout the monitoring period. Call services are all operating normally.
We sincerely apologize for the disruption and thank you for your patience and understanding while we worked to restore service.
Jul 29, 13:20 EDT
Update -
Our Engineering team has implemented additional improvements to further enhance service stability.
The environment remains stable, and we are continuing to closely monitor performance to validate the effectiveness of these changes. At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services remain available.
We appreciate your continued patience and will provide another update if there are any significant developments.
Jul 29, 12:49 EDT
The environment remains stable, and we are continuing to closely monitor performance to validate the effectiveness of these changes. At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services remain available.
We appreciate your continued patience and will provide another update if there are any significant developments.
Jul 29, 12:49 EDT
Monitoring -
Our Engineering team has deployed a fix, and services have been restored.
At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services are back online and operating normally.
We will continue to closely monitor the environment to ensure platform stability and verify that all services remain healthy.
Thank you for your patience and understanding while we worked to resolve this issue. We will provide further updates if any additional information becomes available.
Jul 29, 11:37 EDT
At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services are back online and operating normally.
We will continue to closely monitor the environment to ensure platform stability and verify that all services remain healthy.
Thank you for your patience and understanding while we worked to resolve this issue. We will provide further updates if any additional information becomes available.
Jul 29, 11:37 EDT
Update -
Our Engineering and VoIP Operations teams continue to actively investigate the issue impacting "Failed to Establish Call" errors.
At this time, the issue remains under investigation and may continue to affect:
Call initiation and connectivity
SMS message delivery
Voicemail Drop (VM Drop) functionality
Our teams are working to identify the root cause and restore full service as quickly as possible.
We understand the impact this incident is having on your business and appreciate your continued patience. We will provide another update within 30 minutes, or sooner if significant progress is made.
Jul 29, 11:28 EDT
At this time, the issue remains under investigation and may continue to affect:
Call initiation and connectivity
SMS message delivery
Voicemail Drop (VM Drop) functionality
Our teams are working to identify the root cause and restore full service as quickly as possible.
We understand the impact this incident is having on your business and appreciate your continued patience. We will provide another update within 30 minutes, or sooner if significant progress is made.
Jul 29, 11:28 EDT
Investigating -
We are currently investigating reports that some customers are experiencing "Failed to Establish Call" errors when attempting to place or receive calls through the VanillaSoft platform.
In addition to call failures, this issue may also impact:
SMS message delivery
Voicemail Drop (VM Drop) functionality
Our Engineering and VoIP Operations teams are actively investigating the root cause and working to restore all affected services as quickly as possible.
We understand the impact this may have on your business and sincerely apologize for the disruption. We will continue to provide updates as more information becomes available.
Next Update: Within 30 minutes, or sooner if significant progress is made.
Jul 29, 11:00 EDT
In addition to call failures, this issue may also impact:
SMS message delivery
Voicemail Drop (VM Drop) functionality
Our Engineering and VoIP Operations teams are actively investigating the root cause and working to restore all affected services as quickly as possible.
We understand the impact this may have on your business and sincerely apologize for the disruption. We will continue to provide updates as more information becomes available.
Next Update: Within 30 minutes, or sooner if significant progress is made.
Jul 29, 11:00 EDT
Jul 28, 2026
No incidents reported.
Jul 27, 2026
No incidents reported.
Jul 26, 2026
No incidents reported.
Jul 25, 2026
No incidents reported.
Jul 24, 2026
Resolved -
Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.
Jul 24, 13:24 EDT
Jul 24, 13:24 EDT
Monitoring -
Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.
Platform performance has returned to normal, and we will continue to monitor the environment to ensure ongoing stability.
If you continue to experience any performance issues, please contact Customer Support so we can investigate further.
Thank you for your patience and understanding while we worked to resolve this issue.
Jul 24, 11:07 EDT
Platform performance has returned to normal, and we will continue to monitor the environment to ensure ongoing stability.
If you continue to experience any performance issues, please contact Customer Support so we can investigate further.
Thank you for your patience and understanding while we worked to resolve this issue.
Jul 24, 11:07 EDT
Investigating -
We are currently investigating reports that some customers are unable to log in to the VanillaSoft CRM platform. Users may also experience the platform becoming unresponsive or receiving errors while attempting to access the application.
Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible.
We understand the impact this is having on your business and sincerely apologize for the disruption. We will provide another update as soon as additional information becomes available.
Next Update: Within 30 minutes, or sooner if significant progress is made.
Jul 24, 10:23 EDT
Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible.
We understand the impact this is having on your business and sincerely apologize for the disruption. We will provide another update as soon as additional information becomes available.
Next Update: Within 30 minutes, or sooner if significant progress is made.
Jul 24, 10:23 EDT
Resolved -
Our Engineering team has confirmed that the issues affecting login, contact navigation, search functionality, and intermittent latency have been fully resolved.
We will continue to monitor the environment to ensure ongoing platform stability, but at this time all services are operating normally.
If you continue to experience any issues, please contact Customer Support for assistance.
Thank you for your patience and understanding while we worked to resolve this incident.
Jul 24, 10:07 EDT
We will continue to monitor the environment to ensure ongoing platform stability, but at this time all services are operating normally.
If you continue to experience any issues, please contact Customer Support for assistance.
Thank you for your patience and understanding while we worked to resolve this incident.
Jul 24, 10:07 EDT
Monitoring -
Our Engineering team has implemented changes that have restored the affected services.
At this time:
Log in to VanillaSoft has been restored.
Contact navigation and search functionality have been restored.
We will continue to closely monitor the environment, as some users may still experience intermittent latency while we ensure the platform remains stable.
Thank you for your patience and understanding while we worked to restore service. Further updates will be provided if there are any significant changes.
Jul 24, 09:19 EDT
At this time:
Log in to VanillaSoft has been restored.
Contact navigation and search functionality have been restored.
We will continue to closely monitor the environment, as some users may still experience intermittent latency while we ensure the platform remains stable.
Thank you for your patience and understanding while we worked to restore service. Further updates will be provided if there are any significant changes.
Jul 24, 09:19 EDT
Identified -
We have confirmed that users are once again able to log in to VanillaSoft.
While access to the platform has been restored, some users may continue to experience intermittent latency or slower-than-normal performance as our Engineering team continues to work toward a full resolution.
We appreciate your patience as we monitor the environment and implement additional improvements. We will provide another update as soon as more information becomes available.
Jul 24, 08:54 EDT
While access to the platform has been restored, some users may continue to experience intermittent latency or slower-than-normal performance as our Engineering team continues to work toward a full resolution.
We appreciate your patience as we monitor the environment and implement additional improvements. We will provide another update as soon as more information becomes available.
Jul 24, 08:54 EDT
Investigating -
We are currently investigating reports that some clients are experiencing issues logging into VanillaSoft or navigating within the application after logging in.
Our Engineering and Operations teams are actively working to identify the root cause and restore normal service as quickly as possible.
We understand the impact this may have on your business and appreciate your patience while our teams investigate. We will provide another update as soon as more information becomes available.
Next Update: Within 30 minutes, or sooner if new information becomes available.
Thank you for your patience and understanding.
Jul 24, 08:30 EDT
Our Engineering and Operations teams are actively working to identify the root cause and restore normal service as quickly as possible.
We understand the impact this may have on your business and appreciate your patience while our teams investigate. We will provide another update as soon as more information becomes available.
Next Update: Within 30 minutes, or sooner if new information becomes available.
Thank you for your patience and understanding.
Jul 24, 08:30 EDT
Jul 23, 2026
No incidents reported.
Jul 22, 2026
No incidents reported.
Jul 21, 2026
Resolved -
The performance incident affecting the VanillaSoft platform has been fully resolved.
Following the successful deployment of the fix and a period of monitoring, platform performance has remained stable and the latency and slowness issues have been resolved.
If you experience any unexpected issues related to this incident, please contact our Customer Support team and we will be happy to assist.
We sincerely apologize for the disruption this issue caused and thank you for your patience and understanding while we worked to restore normal service.
Jul 21, 09:29 EDT
Following the successful deployment of the fix and a period of monitoring, platform performance has remained stable and the latency and slowness issues have been resolved.
If you experience any unexpected issues related to this incident, please contact our Customer Support team and we will be happy to assist.
We sincerely apologize for the disruption this issue caused and thank you for your patience and understanding while we worked to restore normal service.
Jul 21, 09:29 EDT
Monitoring -
A fix was successfully deployed overnight to address the latency and performance issues affecting the VanillaSoft platform.
Performance has returned to normal, and our Engineering and Infrastructure teams will continue to closely monitor the platform to ensure ongoing stability.
If you continue to experience any issues, please contact our Customer Support team so we can investigate promptly.
Thank you for your patience and understanding throughout this incident.
Jul 21, 05:54 EDT
Performance has returned to normal, and our Engineering and Infrastructure teams will continue to closely monitor the platform to ensure ongoing stability.
If you continue to experience any issues, please contact our Customer Support team so we can investigate promptly.
Thank you for your patience and understanding throughout this incident.
Jul 21, 05:54 EDT
Update -
Tonight, the team will be deploying an update to the Vanillasoft database.
To safely implement these upgrades, we will need to take Vanillasoft offline temporarily. During this 20-minute maintenance window, the entire Vanillasoft platform will be unavailable.
Maintenance Window
Date: Monday, July 20th
Start: 11:50 pm EDT | 8:50 pm PDT
End: 12:10 am EDT (Tuesday) | 9:10 pm PDT
This maintenance will address the slowdowns experienced following the weekend update. We apologize for the interruption in services.
We appreciate your continued partnership.
Jul 20, 16:50 EDT
To safely implement these upgrades, we will need to take Vanillasoft offline temporarily. During this 20-minute maintenance window, the entire Vanillasoft platform will be unavailable.
Maintenance Window
Date: Monday, July 20th
Start: 11:50 pm EDT | 8:50 pm PDT
End: 12:10 am EDT (Tuesday) | 9:10 pm PDT
This maintenance will address the slowdowns experienced following the weekend update. We apologize for the interruption in services.
We appreciate your continued partnership.
Jul 20, 16:50 EDT
Identified -
Our Engineering and Infrastructure teams have identified the root cause of the performance issues affecting the VanillaSoft platform.
The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions.
We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the issue. We will provide another update once the deployment has been completed or if there are any significant changes.
Thank you for your continued patience and understanding.
Jul 20, 13:33 EDT
The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions.
We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the issue. We will provide another update once the deployment has been completed or if there are any significant changes.
Thank you for your continued patience and understanding.
Jul 20, 13:33 EDT
Update -
Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 11:23 EDT
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 11:23 EDT
Update -
Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 11:21 EDT
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 11:21 EDT
Update -
Our Engineering and Infrastructure teams continue to actively investigate the performance issues affecting the VanillaSoft platform.
Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information.
The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible.
We appreciate your patience and will provide another update as soon as additional information becomes available.
Jul 20, 10:46 EDT
Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information.
The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible.
We appreciate your patience and will provide another update as soon as additional information becomes available.
Jul 20, 10:46 EDT
Investigating -
We are currently investigating reports of slowness and latency affecting some customers on the VanillaSoft platform.
Customers may experience:
Slow page loads while navigating the application.
Delays when opening records, lists, or campaigns.
Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities.
Occasional timeout messages or actions taking longer than expected to complete.
Our Engineering and Infrastructure teams are actively investigating the issue and working to restore normal performance as quickly as possible.
We will provide additional updates as more information becomes available.
Thank you for your patience and understanding.
Jul 20, 10:29 EDT
Customers may experience:
Slow page loads while navigating the application.
Delays when opening records, lists, or campaigns.
Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities.
Occasional timeout messages or actions taking longer than expected to complete.
Our Engineering and Infrastructure teams are actively investigating the issue and working to restore normal performance as quickly as possible.
We will provide additional updates as more information becomes available.
Thank you for your patience and understanding.
Jul 20, 10:29 EDT
Jul 20, 2026
Jul 19, 2026
No incidents reported.
Jul 18, 2026
No incidents reported.
Jul 17, 2026
No incidents reported.