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All Systems Operational
VanillaSoft Web Application
Operational
VanillaSoft Legacy Application
Operational
VanillaSoft VoIP/SMS
Operational
VanillaSoft.com WebSite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 25, 2026
No incidents reported today.
Jul 24, 2026
Resolved -
Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.
Jul 24, 13:24 EDT
Jul 24, 13:24 EDT
Monitoring -
Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.
Platform performance has returned to normal, and we will continue to monitor the environment to ensure ongoing stability.
If you continue to experience any performance issues, please contact Customer Support so we can investigate further.
Thank you for your patience and understanding while we worked to resolve this issue.
Jul 24, 11:07 EDT
Platform performance has returned to normal, and we will continue to monitor the environment to ensure ongoing stability.
If you continue to experience any performance issues, please contact Customer Support so we can investigate further.
Thank you for your patience and understanding while we worked to resolve this issue.
Jul 24, 11:07 EDT
Investigating -
We are currently investigating reports that some customers are unable to log in to the VanillaSoft CRM platform. Users may also experience the platform becoming unresponsive or receiving errors while attempting to access the application.
Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible.
We understand the impact this is having on your business and sincerely apologize for the disruption. We will provide another update as soon as additional information becomes available.
Next Update: Within 30 minutes, or sooner if significant progress is made.
Jul 24, 10:23 EDT
Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible.
We understand the impact this is having on your business and sincerely apologize for the disruption. We will provide another update as soon as additional information becomes available.
Next Update: Within 30 minutes, or sooner if significant progress is made.
Jul 24, 10:23 EDT
Resolved -
Our Engineering team has confirmed that the issues affecting login, contact navigation, search functionality, and intermittent latency have been fully resolved.
We will continue to monitor the environment to ensure ongoing platform stability, but at this time all services are operating normally.
If you continue to experience any issues, please contact Customer Support for assistance.
Thank you for your patience and understanding while we worked to resolve this incident.
Jul 24, 10:07 EDT
We will continue to monitor the environment to ensure ongoing platform stability, but at this time all services are operating normally.
If you continue to experience any issues, please contact Customer Support for assistance.
Thank you for your patience and understanding while we worked to resolve this incident.
Jul 24, 10:07 EDT
Monitoring -
Our Engineering team has implemented changes that have restored the affected services.
At this time:
Log in to VanillaSoft has been restored.
Contact navigation and search functionality have been restored.
We will continue to closely monitor the environment, as some users may still experience intermittent latency while we ensure the platform remains stable.
Thank you for your patience and understanding while we worked to restore service. Further updates will be provided if there are any significant changes.
Jul 24, 09:19 EDT
At this time:
Log in to VanillaSoft has been restored.
Contact navigation and search functionality have been restored.
We will continue to closely monitor the environment, as some users may still experience intermittent latency while we ensure the platform remains stable.
Thank you for your patience and understanding while we worked to restore service. Further updates will be provided if there are any significant changes.
Jul 24, 09:19 EDT
Identified -
We have confirmed that users are once again able to log in to VanillaSoft.
While access to the platform has been restored, some users may continue to experience intermittent latency or slower-than-normal performance as our Engineering team continues to work toward a full resolution.
We appreciate your patience as we monitor the environment and implement additional improvements. We will provide another update as soon as more information becomes available.
Jul 24, 08:54 EDT
While access to the platform has been restored, some users may continue to experience intermittent latency or slower-than-normal performance as our Engineering team continues to work toward a full resolution.
We appreciate your patience as we monitor the environment and implement additional improvements. We will provide another update as soon as more information becomes available.
Jul 24, 08:54 EDT
Investigating -
We are currently investigating reports that some clients are experiencing issues logging into VanillaSoft or navigating within the application after logging in.
Our Engineering and Operations teams are actively working to identify the root cause and restore normal service as quickly as possible.
We understand the impact this may have on your business and appreciate your patience while our teams investigate. We will provide another update as soon as more information becomes available.
Next Update: Within 30 minutes, or sooner if new information becomes available.
Thank you for your patience and understanding.
Jul 24, 08:30 EDT
Our Engineering and Operations teams are actively working to identify the root cause and restore normal service as quickly as possible.
We understand the impact this may have on your business and appreciate your patience while our teams investigate. We will provide another update as soon as more information becomes available.
Next Update: Within 30 minutes, or sooner if new information becomes available.
Thank you for your patience and understanding.
Jul 24, 08:30 EDT
Jul 23, 2026
No incidents reported.
Jul 22, 2026
No incidents reported.
Jul 21, 2026
Resolved -
The performance incident affecting the VanillaSoft platform has been fully resolved.
Following the successful deployment of the fix and a period of monitoring, platform performance has remained stable and the latency and slowness issues have been resolved.
If you experience any unexpected issues related to this incident, please contact our Customer Support team and we will be happy to assist.
We sincerely apologize for the disruption this issue caused and thank you for your patience and understanding while we worked to restore normal service.
Jul 21, 09:29 EDT
Following the successful deployment of the fix and a period of monitoring, platform performance has remained stable and the latency and slowness issues have been resolved.
If you experience any unexpected issues related to this incident, please contact our Customer Support team and we will be happy to assist.
We sincerely apologize for the disruption this issue caused and thank you for your patience and understanding while we worked to restore normal service.
Jul 21, 09:29 EDT
Monitoring -
A fix was successfully deployed overnight to address the latency and performance issues affecting the VanillaSoft platform.
Performance has returned to normal, and our Engineering and Infrastructure teams will continue to closely monitor the platform to ensure ongoing stability.
If you continue to experience any issues, please contact our Customer Support team so we can investigate promptly.
Thank you for your patience and understanding throughout this incident.
Jul 21, 05:54 EDT
Performance has returned to normal, and our Engineering and Infrastructure teams will continue to closely monitor the platform to ensure ongoing stability.
If you continue to experience any issues, please contact our Customer Support team so we can investigate promptly.
Thank you for your patience and understanding throughout this incident.
Jul 21, 05:54 EDT
Update -
Tonight, the team will be deploying an update to the Vanillasoft database.
To safely implement these upgrades, we will need to take Vanillasoft offline temporarily. During this 20-minute maintenance window, the entire Vanillasoft platform will be unavailable.
Maintenance Window
Date: Monday, July 20th
Start: 11:50 pm EDT | 8:50 pm PDT
End: 12:10 am EDT (Tuesday) | 9:10 pm PDT
This maintenance will address the slowdowns experienced following the weekend update. We apologize for the interruption in services.
We appreciate your continued partnership.
Jul 20, 16:50 EDT
To safely implement these upgrades, we will need to take Vanillasoft offline temporarily. During this 20-minute maintenance window, the entire Vanillasoft platform will be unavailable.
Maintenance Window
Date: Monday, July 20th
Start: 11:50 pm EDT | 8:50 pm PDT
End: 12:10 am EDT (Tuesday) | 9:10 pm PDT
This maintenance will address the slowdowns experienced following the weekend update. We apologize for the interruption in services.
We appreciate your continued partnership.
Jul 20, 16:50 EDT
Identified -
Our Engineering and Infrastructure teams have identified the root cause of the performance issues affecting the VanillaSoft platform.
The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions.
We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the issue. We will provide another update once the deployment has been completed or if there are any significant changes.
Thank you for your continued patience and understanding.
Jul 20, 13:33 EDT
The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions.
We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the issue. We will provide another update once the deployment has been completed or if there are any significant changes.
Thank you for your continued patience and understanding.
Jul 20, 13:33 EDT
Update -
Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 11:23 EDT
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 11:23 EDT
Update -
Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 11:21 EDT
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 11:21 EDT
Update -
Our Engineering and Infrastructure teams continue to actively investigate the performance issues affecting the VanillaSoft platform.
Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information.
The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible.
We appreciate your patience and will provide another update as soon as additional information becomes available.
Jul 20, 10:46 EDT
Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information.
The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible.
We appreciate your patience and will provide another update as soon as additional information becomes available.
Jul 20, 10:46 EDT
Investigating -
We are currently investigating reports of slowness and latency affecting some customers on the VanillaSoft platform.
Customers may experience:
Slow page loads while navigating the application.
Delays when opening records, lists, or campaigns.
Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities.
Occasional timeout messages or actions taking longer than expected to complete.
Our Engineering and Infrastructure teams are actively investigating the issue and working to restore normal performance as quickly as possible.
We will provide additional updates as more information becomes available.
Thank you for your patience and understanding.
Jul 20, 10:29 EDT
Customers may experience:
Slow page loads while navigating the application.
Delays when opening records, lists, or campaigns.
Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities.
Occasional timeout messages or actions taking longer than expected to complete.
Our Engineering and Infrastructure teams are actively investigating the issue and working to restore normal performance as quickly as possible.
We will provide additional updates as more information becomes available.
Thank you for your patience and understanding.
Jul 20, 10:29 EDT
Jul 20, 2026
Jul 19, 2026
No incidents reported.
Jul 18, 2026
No incidents reported.
Jul 17, 2026
No incidents reported.
Jul 16, 2026
No incidents reported.
Jul 15, 2026
No incidents reported.
Jul 14, 2026
Resolved -
Monitoring has been completed, and platform performance has remained stable. All services are operating normally.
The previously reported slowness, latency, timeout errors, and "VanillaSoft cannot respond right now. Please try again later." messages have been fully resolved.
We appreciate your patience while our Development and Engineering teams investigated and resolved the issue. Thank you for your understanding.
Status: Resolved
Impact: No customer impact. All systems are operating normally.
Current Action: Incident closed.
Jul 14, 16:26 EDT
The previously reported slowness, latency, timeout errors, and "VanillaSoft cannot respond right now. Please try again later." messages have been fully resolved.
We appreciate your patience while our Development and Engineering teams investigated and resolved the issue. Thank you for your understanding.
Status: Resolved
Impact: No customer impact. All systems are operating normally.
Current Action: Incident closed.
Jul 14, 16:26 EDT
Monitoring -
The performance degradation affecting a subset of VanillaSoft clients has now been resolved.
Our Development and Engineering teams have implemented the necessary fixes, and service has returned to normal. Users should no longer experience the slowness, latency, timeout errors, or the message:
"VanillaSoft cannot respond right now. Please try again later."
We will continue to closely monitor the platform to ensure stability and promptly address any further issues should they arise.
We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding throughout the resolution process.
Status: Resolved
Impact: Service has been restored, and all systems are operating normally.
Current Action: Ongoing monitoring to ensure continued platform stability.
Jul 14, 15:32 EDT
Our Development and Engineering teams have implemented the necessary fixes, and service has returned to normal. Users should no longer experience the slowness, latency, timeout errors, or the message:
"VanillaSoft cannot respond right now. Please try again later."
We will continue to closely monitor the platform to ensure stability and promptly address any further issues should they arise.
We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding throughout the resolution process.
Status: Resolved
Impact: Service has been restored, and all systems are operating normally.
Current Action: Ongoing monitoring to ensure continued platform stability.
Jul 14, 15:32 EDT
Investigating -
We are currently investigating reports of slowness and increased latency affecting a subset of VanillaSoft clients.
Some users may experience slower-than-normal performance, timeout errors, or receive the message:
"VanillaSoft cannot respond right now. Please try again later."
Our Development and Engineering teams are actively investigating the root cause and working to restore normal performance as quickly as possible.
We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution.
Status: Investigating
Impact: Some clients may experience intermittent performance degradation and timeout errors.
Next Update: We will provide another update as soon as additional information becomes available or sooner if there is a significant change.
Jul 14, 15:19 EDT
Some users may experience slower-than-normal performance, timeout errors, or receive the message:
"VanillaSoft cannot respond right now. Please try again later."
Our Development and Engineering teams are actively investigating the root cause and working to restore normal performance as quickly as possible.
We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution.
Status: Investigating
Impact: Some clients may experience intermittent performance degradation and timeout errors.
Next Update: We will provide another update as soon as additional information becomes available or sooner if there is a significant change.
Jul 14, 15:19 EDT
Jul 13, 2026
No incidents reported.
Jul 12, 2026
No incidents reported.
Jul 11, 2026
No incidents reported.