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All Systems Operational
VanillaSoft Web Application
Operational
VanillaSoft Legacy Application
Operational
VanillaSoft VoIP/SMS
Operational
VanillaSoft.com WebSite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 7, 2026
No incidents reported today.
Aug 6, 2026
No incidents reported.
Aug 5, 2026
No incidents reported.
Aug 4, 2026
Resolved -
The issue causing "Failed to Establish" errors on softphones has been fully resolved.
Our team has completed monitoring, and service has remained stable. Customers should now be able to place and receive calls normally without interruption.
We appreciate your patience and understanding while we investigated and resolved this issue.
Aug 4, 10:59 EDT
Our team has completed monitoring, and service has remained stable. Customers should now be able to place and receive calls normally without interruption.
We appreciate your patience and understanding while we investigated and resolved this issue.
Aug 4, 10:59 EDT
Monitoring -
A fix has been implemented, and the "Failed to Establish" errors affecting some customers have been resolved.
Services have been restored, and customers should now be able to place and receive calls normally using their softphones.
Our team will continue to closely monitor the platform to ensure stability and will provide any further updates if necessary. Thank you for your patience while we worked to resolve this issue.
Aug 4, 09:50 EDT
Services have been restored, and customers should now be able to place and receive calls normally using their softphones.
Our team will continue to closely monitor the platform to ensure stability and will provide any further updates if necessary. Thank you for your patience while we worked to resolve this issue.
Aug 4, 09:50 EDT
Investigating -
We are currently investigating reports that some customers may be experiencing "Failed to Establish" errors when attempting to place or receive calls using their softphone.
Our team is actively working to identify the root cause and determine the scope of the issue. Customers may experience intermittent difficulties connecting calls while this investigation is underway.
We apologize for the inconvenience and appreciate your patience. We will provide additional updates as soon as more information becomes available.
Aug 4, 09:29 EDT
Our team is actively working to identify the root cause and determine the scope of the issue. Customers may experience intermittent difficulties connecting calls while this investigation is underway.
We apologize for the inconvenience and appreciate your patience. We will provide additional updates as soon as more information becomes available.
Aug 4, 09:29 EDT
Aug 3, 2026
No incidents reported.
Aug 2, 2026
No incidents reported.
Aug 1, 2026
No incidents reported.
Jul 31, 2026
No incidents reported.
Jul 30, 2026
No incidents reported.
Jul 29, 2026
Resolved -
Our Engineering team has confirmed that this incident has been fully resolved.
Following the deployment of the fix and additional stability improvements, services have remained stable throughout the monitoring period. Call services are all operating normally.
We sincerely apologize for the disruption and thank you for your patience and understanding while we worked to restore service.
Jul 29, 13:20 EDT
Following the deployment of the fix and additional stability improvements, services have remained stable throughout the monitoring period. Call services are all operating normally.
We sincerely apologize for the disruption and thank you for your patience and understanding while we worked to restore service.
Jul 29, 13:20 EDT
Update -
Our Engineering team has implemented additional improvements to further enhance service stability.
The environment remains stable, and we are continuing to closely monitor performance to validate the effectiveness of these changes. At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services remain available.
We appreciate your continued patience and will provide another update if there are any significant developments.
Jul 29, 12:49 EDT
The environment remains stable, and we are continuing to closely monitor performance to validate the effectiveness of these changes. At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services remain available.
We appreciate your continued patience and will provide another update if there are any significant developments.
Jul 29, 12:49 EDT
Monitoring -
Our Engineering team has deployed a fix, and services have been restored.
At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services are back online and operating normally.
We will continue to closely monitor the environment to ensure platform stability and verify that all services remain healthy.
Thank you for your patience and understanding while we worked to resolve this issue. We will provide further updates if any additional information becomes available.
Jul 29, 11:37 EDT
At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services are back online and operating normally.
We will continue to closely monitor the environment to ensure platform stability and verify that all services remain healthy.
Thank you for your patience and understanding while we worked to resolve this issue. We will provide further updates if any additional information becomes available.
Jul 29, 11:37 EDT
Update -
Our Engineering and VoIP Operations teams continue to actively investigate the issue impacting "Failed to Establish Call" errors.
At this time, the issue remains under investigation and may continue to affect:
Call initiation and connectivity
SMS message delivery
Voicemail Drop (VM Drop) functionality
Our teams are working to identify the root cause and restore full service as quickly as possible.
We understand the impact this incident is having on your business and appreciate your continued patience. We will provide another update within 30 minutes, or sooner if significant progress is made.
Jul 29, 11:28 EDT
At this time, the issue remains under investigation and may continue to affect:
Call initiation and connectivity
SMS message delivery
Voicemail Drop (VM Drop) functionality
Our teams are working to identify the root cause and restore full service as quickly as possible.
We understand the impact this incident is having on your business and appreciate your continued patience. We will provide another update within 30 minutes, or sooner if significant progress is made.
Jul 29, 11:28 EDT
Investigating -
We are currently investigating reports that some customers are experiencing "Failed to Establish Call" errors when attempting to place or receive calls through the VanillaSoft platform.
In addition to call failures, this issue may also impact:
SMS message delivery
Voicemail Drop (VM Drop) functionality
Our Engineering and VoIP Operations teams are actively investigating the root cause and working to restore all affected services as quickly as possible.
We understand the impact this may have on your business and sincerely apologize for the disruption. We will continue to provide updates as more information becomes available.
Next Update: Within 30 minutes, or sooner if significant progress is made.
Jul 29, 11:00 EDT
In addition to call failures, this issue may also impact:
SMS message delivery
Voicemail Drop (VM Drop) functionality
Our Engineering and VoIP Operations teams are actively investigating the root cause and working to restore all affected services as quickly as possible.
We understand the impact this may have on your business and sincerely apologize for the disruption. We will continue to provide updates as more information becomes available.
Next Update: Within 30 minutes, or sooner if significant progress is made.
Jul 29, 11:00 EDT
Jul 28, 2026
No incidents reported.
Jul 27, 2026
No incidents reported.
Jul 26, 2026
No incidents reported.
Jul 25, 2026
No incidents reported.
Jul 24, 2026
Resolved -
Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.
Jul 24, 13:24 EDT
Jul 24, 13:24 EDT
Monitoring -
Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.
Platform performance has returned to normal, and we will continue to monitor the environment to ensure ongoing stability.
If you continue to experience any performance issues, please contact Customer Support so we can investigate further.
Thank you for your patience and understanding while we worked to resolve this issue.
Jul 24, 11:07 EDT
Platform performance has returned to normal, and we will continue to monitor the environment to ensure ongoing stability.
If you continue to experience any performance issues, please contact Customer Support so we can investigate further.
Thank you for your patience and understanding while we worked to resolve this issue.
Jul 24, 11:07 EDT
Investigating -
We are currently investigating reports that some customers are unable to log in to the VanillaSoft CRM platform. Users may also experience the platform becoming unresponsive or receiving errors while attempting to access the application.
Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible.
We understand the impact this is having on your business and sincerely apologize for the disruption. We will provide another update as soon as additional information becomes available.
Next Update: Within 30 minutes, or sooner if significant progress is made.
Jul 24, 10:23 EDT
Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible.
We understand the impact this is having on your business and sincerely apologize for the disruption. We will provide another update as soon as additional information becomes available.
Next Update: Within 30 minutes, or sooner if significant progress is made.
Jul 24, 10:23 EDT
Resolved -
Our Engineering team has confirmed that the issues affecting login, contact navigation, search functionality, and intermittent latency have been fully resolved.
We will continue to monitor the environment to ensure ongoing platform stability, but at this time all services are operating normally.
If you continue to experience any issues, please contact Customer Support for assistance.
Thank you for your patience and understanding while we worked to resolve this incident.
Jul 24, 10:07 EDT
We will continue to monitor the environment to ensure ongoing platform stability, but at this time all services are operating normally.
If you continue to experience any issues, please contact Customer Support for assistance.
Thank you for your patience and understanding while we worked to resolve this incident.
Jul 24, 10:07 EDT
Monitoring -
Our Engineering team has implemented changes that have restored the affected services.
At this time:
Log in to VanillaSoft has been restored.
Contact navigation and search functionality have been restored.
We will continue to closely monitor the environment, as some users may still experience intermittent latency while we ensure the platform remains stable.
Thank you for your patience and understanding while we worked to restore service. Further updates will be provided if there are any significant changes.
Jul 24, 09:19 EDT
At this time:
Log in to VanillaSoft has been restored.
Contact navigation and search functionality have been restored.
We will continue to closely monitor the environment, as some users may still experience intermittent latency while we ensure the platform remains stable.
Thank you for your patience and understanding while we worked to restore service. Further updates will be provided if there are any significant changes.
Jul 24, 09:19 EDT
Identified -
We have confirmed that users are once again able to log in to VanillaSoft.
While access to the platform has been restored, some users may continue to experience intermittent latency or slower-than-normal performance as our Engineering team continues to work toward a full resolution.
We appreciate your patience as we monitor the environment and implement additional improvements. We will provide another update as soon as more information becomes available.
Jul 24, 08:54 EDT
While access to the platform has been restored, some users may continue to experience intermittent latency or slower-than-normal performance as our Engineering team continues to work toward a full resolution.
We appreciate your patience as we monitor the environment and implement additional improvements. We will provide another update as soon as more information becomes available.
Jul 24, 08:54 EDT
Investigating -
We are currently investigating reports that some clients are experiencing issues logging into VanillaSoft or navigating within the application after logging in.
Our Engineering and Operations teams are actively working to identify the root cause and restore normal service as quickly as possible.
We understand the impact this may have on your business and appreciate your patience while our teams investigate. We will provide another update as soon as more information becomes available.
Next Update: Within 30 minutes, or sooner if new information becomes available.
Thank you for your patience and understanding.
Jul 24, 08:30 EDT
Our Engineering and Operations teams are actively working to identify the root cause and restore normal service as quickly as possible.
We understand the impact this may have on your business and appreciate your patience while our teams investigate. We will provide another update as soon as more information becomes available.
Next Update: Within 30 minutes, or sooner if new information becomes available.
Thank you for your patience and understanding.
Jul 24, 08:30 EDT