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All Systems Operational
VanillaSoft Web Application
Operational
VanillaSoft Legacy Application
Operational
VanillaSoft VoIP/SMS
Operational
VanillaSoft.com WebSite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2026
No incidents reported today.
May 24, 2026
Resolved -
The issues affecting VoIP including failed to establish, inbound and outbound dialing SMS, VM drops and portal are now resolved.
May 24, 21:55 EDT
May 24, 21:55 EDT
Monitoring -
Our voip team have successfully deployed a fix. Access to the portal, including inbound and outbound dialing are functional. SMS and VM drops are operational. We will continue to monitor the stability of the platform over the next hour. Thank you for your patience and understanding.
May 24, 20:23 EDT
May 24, 20:23 EDT
Update -
Our voip team have now engaged our Oracle partners for further investigation. We will continue to keep you updated as we receive more news from the team. Continue to follow our status page (status.vanillasoft.com) for up to date information.
May 24, 17:46 EDT
May 24, 17:46 EDT
Investigating -
Our engineers are still investigating. It seems that the system has not accepted the fix. We will continue to provide updates as they become available.
May 24, 14:50 EDT
May 24, 14:50 EDT
Monitoring -
Our engineers have found the root cause and have implemented a fix. We can confirm that inbound and outbound calls are flowing, VM drops and SMS functionality have returned, and we have successfully been able to log into the Clarity portal.
We will continue to monitor for stability for the next hour. If you encounter any issues, please email the customer support team at support@vanillasoft.com
We apologize for any inconvenience this outage has caused and thank you for your patience.
May 24, 14:43 EDT
We will continue to monitor for stability for the next hour. If you encounter any issues, please email the customer support team at support@vanillasoft.com
We apologize for any inconvenience this outage has caused and thank you for your patience.
May 24, 14:43 EDT
Update -
Our engineers are continuing to investigate the root cause of this current event. We do not have an ETA at this time. Please continue to monitor our status page for updates. We apologize for the inconvenience and appreciate your patience.
May 24, 12:53 EDT
May 24, 12:53 EDT
Investigating -
We are investigating reports that Clarity VoIP users are currently experiencing “failed to establish” errors when attempting to place calls. This issue is also impacting Voicemail Drops and texting. We are also experiencing issues with the Clarity Portal. Users are unable to log in.
Our engineering team is actively engaged and investigating the root cause. We are treating this incident as a high priority and will provide updates as more information becomes available.
May 24, 12:21 EDT
Our engineering team is actively engaged and investigating the root cause. We are treating this incident as a high priority and will provide updates as more information becomes available.
May 24, 12:21 EDT
May 23, 2026
No incidents reported.
May 22, 2026
No incidents reported.
May 21, 2026
No incidents reported.
May 20, 2026
No incidents reported.
May 19, 2026
Resolved -
This incident has been resolved.
May 19, 07:36 EDT
May 19, 07:36 EDT
Monitoring -
Our engineers have applied a fix and are seeing functionality return. Preliminary testing confirms that calls, texting, and voicemail drops are working. We will continue to monitor to ensure systems are fully functional. If you are still experiencing issues, please reach out to our customer support team.
Thank you for your patience and understanding.
May 18, 12:24 EDT
Thank you for your patience and understanding.
May 18, 12:24 EDT
Identified -
Our engineers have identified the root cause and are working on implementing a resolution. We will continue to keep you updated as the work progresses. Thank you for your patience, and we apologize for any inconvenience this may have caused. For up-to-date information, please subscribe to our status page at https://status.vanillasoft.com/
May 18, 12:02 EDT
May 18, 12:02 EDT
Investigating -
We are investigating reports that Clarity VoIP users are currently experiencing “failed to establish” errors when attempting to place calls. This issue is also impacting Voicemail Drops and texting.
Our engineering team is actively engaged and investigating the root cause. We are treating this incident as a high priority and will provide updates as more information becomes available.
May 18, 11:46 EDT
Our engineering team is actively engaged and investigating the root cause. We are treating this incident as a high priority and will provide updates as more information becomes available.
May 18, 11:46 EDT
May 18, 2026
May 17, 2026
No incidents reported.
May 16, 2026
No incidents reported.
May 15, 2026
No incidents reported.
May 14, 2026
No incidents reported.
May 13, 2026
No incidents reported.
May 12, 2026
No incidents reported.
May 11, 2026
No incidents reported.