All Systems Operational
VanillaSoft Web Application
Operational
VanillaSoft Legacy Application
Operational
VanillaSoft VoIP/SMS
Operational
VanillaSoft.com WebSite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 16, 2026
No incidents reported today.
Sep 15, 2026
Resolved -
The issues relating to our CRM are now resolved
Sep 15, 21:25 EDT
Sep 15, 21:25 EDT
Monitoring -
The issue affecting access to vanillasoft.net has been resolved, and normal service has been restored.
Users should now be able to access VanillaSoft as expected. Our teams will continue to closely monitor the environment to ensure service remains stable.
We apologize for the disruption and appreciate your patience while our teams worked to resolve the issue.
Sep 15, 19:04 EDT
Users should now be able to access VanillaSoft as expected. Our teams will continue to closely monitor the environment to ensure service remains stable.
We apologize for the disruption and appreciate your patience while our teams worked to resolve the issue.
Sep 15, 19:04 EDT
Update -
We are continuing to investigate the issue affecting vanillasoft.net, which remains unresponsive for some users.
Our teams are actively working to identify the cause and restore normal service as quickly as possible.
We appreciate your continued patience and apologize for the disruption. Additional updates will be provided as more information becomes available.
Sep 15, 18:25 EDT
Our teams are actively working to identify the cause and restore normal service as quickly as possible.
We appreciate your continued patience and apologize for the disruption. Additional updates will be provided as more information becomes available.
Sep 15, 18:25 EDT
Investigating -
We are currently investigating an issue affecting **vanillasoft.net**, which is causing the website to be unresponsive for some users.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Sep 15, 18:19 EDT
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Sep 15, 18:19 EDT
Sep 14, 2026
No incidents reported.
Sep 13, 2026
No incidents reported.
Sep 12, 2026
No incidents reported.
Sep 11, 2026
No incidents reported.
Sep 10, 2026
No incidents reported.
Sep 9, 2026
No incidents reported.
Sep 8, 2026
No incidents reported.
Sep 7, 2026
No incidents reported.
Sep 6, 2026
No incidents reported.
Sep 5, 2026
No incidents reported.
Sep 4, 2026
No incidents reported.
Sep 3, 2026
Resolved -
The issue that caused some clients to receive 503 errors when placing calls or performing voicemail drops has been fully resolved.
Following restoration of service, our teams monitored the environment and confirmed that functionality remains stable and is operating as expected.
We appreciate your patience and understanding while we worked to resolve this issue.
Sep 3, 12:28 EDT
Following restoration of service, our teams monitored the environment and confirmed that functionality remains stable and is operating as expected.
We appreciate your patience and understanding while we worked to resolve this issue.
Sep 3, 12:28 EDT
Monitoring -
The issue impacting some clients with 503 errors when placing calls or performing voicemail drops has been resolved, and functionality has been restored.
Our teams are continuing to monitor the environment closely to ensure services remain stable.
We appreciate your patience and understanding while we worked to address this issue.
Sep 3, 12:17 EDT
Our teams are continuing to monitor the environment closely to ensure services remain stable.
We appreciate your patience and understanding while we worked to address this issue.
Sep 3, 12:17 EDT
Investigating -
We are currently investigating an issue impacting some clients when attempting to place calls or perform voicemail drops. Affected users may receive a 503 error, preventing the call or voicemail drop from completing successfully.
Our teams are actively investigating the issue and working to identify the underlying cause and restore normal functionality as quickly as possible.
We apologize for the disruption and appreciate your patience while we work toward a resolution.
Sep 3, 12:02 EDT
Our teams are actively investigating the issue and working to identify the underlying cause and restore normal functionality as quickly as possible.
We apologize for the disruption and appreciate your patience while we work toward a resolution.
Sep 3, 12:02 EDT
Sep 2, 2026
Resolved -
The previously reported errors and latency affecting some VanillaSoft customers have now been fully resolved.
Our Engineering team has confirmed that CRM functionality and system performance have returned to normal.
We appreciate your patience and understanding while our team worked to resolve this issue.
Sep 2, 16:02 EDT
Our Engineering team has confirmed that CRM functionality and system performance have returned to normal.
We appreciate your patience and understanding while our team worked to resolve this issue.
Sep 2, 16:02 EDT
Monitoring -
The previously reported errors and latency affecting some VanillaSoft customers have been resolved, and normal CRM functionality has been restored.
Our engineering team has confirmed that services are operating normally. We are continuing to closely monitor system performance to ensure stability.
We appreciate your patience while our team worked to address this issue.
Sep 2, 15:42 EDT
Our engineering team has confirmed that services are operating normally. We are continuing to closely monitor system performance to ensure stability.
We appreciate your patience while our team worked to address this issue.
Sep 2, 15:42 EDT
Investigating -
We are currently investigating reports that some VanillaSoft customers may be experiencing errors or increased latency while using the CRM.
Our Engineering team is actively investigating to determine the underlying cause and assess the scope of impact.
We will provide additional updates as more information becomes available.
Sep 2, 15:28 EDT
Our Engineering team is actively investigating to determine the underlying cause and assess the scope of impact.
We will provide additional updates as more information becomes available.
Sep 2, 15:28 EDT