All Systems Operational
VanillaSoft Web Application ? Operational
VanillaSoft Legacy Application ? Operational
VanillaSoft VoIP/SMS ? Operational
VanillaSoft.com WebSite ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2019

No incidents reported today.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019
Resolved - This issue has been resolved. Please note the instructions (as described in the last update) in case you encounter the problem.
Jul 15, 17:18 EDT
Identified - This morning we became aware of an issue in which older versions of VS Connect (the VanillaSoft softphone from CounterPath) are unable to connect to the CounterPath server. If you are affected, you will see an error message stating, “the data received from this license server appears to be corrupted”. This issue can be resolved by uninstalling your VS Connect phone, and then installing the latest version which can be found here: https://support.vanillasoft.com/hc/en-us/articles/360001655151-Download-and-Login-to-VS-Connect

If your organization does not use the VS Connect softphone this issue does not affect you and no action is required.
Jul 15, 11:22 EDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.