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All Systems Operational
VanillaSoft Web Application
Operational
VanillaSoft Legacy Application
Operational
VanillaSoft VoIP/SMS
Operational
VanillaSoft.com WebSite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2026
No incidents reported today.
Jul 21, 2026
Resolved -
The performance incident affecting the VanillaSoft platform has been fully resolved.
Following the successful deployment of the fix and a period of monitoring, platform performance has remained stable and the latency and slowness issues have been resolved.
If you experience any unexpected issues related to this incident, please contact our Customer Support team and we will be happy to assist.
We sincerely apologize for the disruption this issue caused and thank you for your patience and understanding while we worked to restore normal service.
Jul 21, 09:29 EDT
Following the successful deployment of the fix and a period of monitoring, platform performance has remained stable and the latency and slowness issues have been resolved.
If you experience any unexpected issues related to this incident, please contact our Customer Support team and we will be happy to assist.
We sincerely apologize for the disruption this issue caused and thank you for your patience and understanding while we worked to restore normal service.
Jul 21, 09:29 EDT
Monitoring -
A fix was successfully deployed overnight to address the latency and performance issues affecting the VanillaSoft platform.
Performance has returned to normal, and our Engineering and Infrastructure teams will continue to closely monitor the platform to ensure ongoing stability.
If you continue to experience any issues, please contact our Customer Support team so we can investigate promptly.
Thank you for your patience and understanding throughout this incident.
Jul 21, 05:54 EDT
Performance has returned to normal, and our Engineering and Infrastructure teams will continue to closely monitor the platform to ensure ongoing stability.
If you continue to experience any issues, please contact our Customer Support team so we can investigate promptly.
Thank you for your patience and understanding throughout this incident.
Jul 21, 05:54 EDT
Update -
Tonight, the team will be deploying an update to the Vanillasoft database.
To safely implement these upgrades, we will need to take Vanillasoft offline temporarily. During this 20-minute maintenance window, the entire Vanillasoft platform will be unavailable.
Maintenance Window
Date: Monday, July 20th
Start: 11:50 pm EDT | 8:50 pm PDT
End: 12:10 am EDT (Tuesday) | 9:10 pm PDT
This maintenance will address the slowdowns experienced following the weekend update. We apologize for the interruption in services.
We appreciate your continued partnership.
Jul 20, 16:50 EDT
To safely implement these upgrades, we will need to take Vanillasoft offline temporarily. During this 20-minute maintenance window, the entire Vanillasoft platform will be unavailable.
Maintenance Window
Date: Monday, July 20th
Start: 11:50 pm EDT | 8:50 pm PDT
End: 12:10 am EDT (Tuesday) | 9:10 pm PDT
This maintenance will address the slowdowns experienced following the weekend update. We apologize for the interruption in services.
We appreciate your continued partnership.
Jul 20, 16:50 EDT
Identified -
Our Engineering and Infrastructure teams have identified the root cause of the performance issues affecting the VanillaSoft platform.
The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions.
We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the issue. We will provide another update once the deployment has been completed or if there are any significant changes.
Thank you for your continued patience and understanding.
Jul 20, 13:33 EDT
The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions.
We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the issue. We will provide another update once the deployment has been completed or if there are any significant changes.
Thank you for your continued patience and understanding.
Jul 20, 13:33 EDT
Update -
Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 11:23 EDT
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 11:23 EDT
Update -
Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 11:21 EDT
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 11:21 EDT
Update -
Our Engineering and Infrastructure teams continue to actively investigate the performance issues affecting the VanillaSoft platform.
Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information.
The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible.
We appreciate your patience and will provide another update as soon as additional information becomes available.
Jul 20, 10:46 EDT
Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information.
The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible.
We appreciate your patience and will provide another update as soon as additional information becomes available.
Jul 20, 10:46 EDT
Investigating -
We are currently investigating reports of slowness and latency affecting some customers on the VanillaSoft platform.
Customers may experience:
Slow page loads while navigating the application.
Delays when opening records, lists, or campaigns.
Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities.
Occasional timeout messages or actions taking longer than expected to complete.
Our Engineering and Infrastructure teams are actively investigating the issue and working to restore normal performance as quickly as possible.
We will provide additional updates as more information becomes available.
Thank you for your patience and understanding.
Jul 20, 10:29 EDT
Customers may experience:
Slow page loads while navigating the application.
Delays when opening records, lists, or campaigns.
Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities.
Occasional timeout messages or actions taking longer than expected to complete.
Our Engineering and Infrastructure teams are actively investigating the issue and working to restore normal performance as quickly as possible.
We will provide additional updates as more information becomes available.
Thank you for your patience and understanding.
Jul 20, 10:29 EDT
Jul 20, 2026
Jul 19, 2026
No incidents reported.
Jul 18, 2026
No incidents reported.
Jul 17, 2026
No incidents reported.
Jul 16, 2026
No incidents reported.
Jul 15, 2026
No incidents reported.
Jul 14, 2026
Resolved -
Monitoring has been completed, and platform performance has remained stable. All services are operating normally.
The previously reported slowness, latency, timeout errors, and "VanillaSoft cannot respond right now. Please try again later." messages have been fully resolved.
We appreciate your patience while our Development and Engineering teams investigated and resolved the issue. Thank you for your understanding.
Status: Resolved
Impact: No customer impact. All systems are operating normally.
Current Action: Incident closed.
Jul 14, 16:26 EDT
The previously reported slowness, latency, timeout errors, and "VanillaSoft cannot respond right now. Please try again later." messages have been fully resolved.
We appreciate your patience while our Development and Engineering teams investigated and resolved the issue. Thank you for your understanding.
Status: Resolved
Impact: No customer impact. All systems are operating normally.
Current Action: Incident closed.
Jul 14, 16:26 EDT
Monitoring -
The performance degradation affecting a subset of VanillaSoft clients has now been resolved.
Our Development and Engineering teams have implemented the necessary fixes, and service has returned to normal. Users should no longer experience the slowness, latency, timeout errors, or the message:
"VanillaSoft cannot respond right now. Please try again later."
We will continue to closely monitor the platform to ensure stability and promptly address any further issues should they arise.
We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding throughout the resolution process.
Status: Resolved
Impact: Service has been restored, and all systems are operating normally.
Current Action: Ongoing monitoring to ensure continued platform stability.
Jul 14, 15:32 EDT
Our Development and Engineering teams have implemented the necessary fixes, and service has returned to normal. Users should no longer experience the slowness, latency, timeout errors, or the message:
"VanillaSoft cannot respond right now. Please try again later."
We will continue to closely monitor the platform to ensure stability and promptly address any further issues should they arise.
We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding throughout the resolution process.
Status: Resolved
Impact: Service has been restored, and all systems are operating normally.
Current Action: Ongoing monitoring to ensure continued platform stability.
Jul 14, 15:32 EDT
Investigating -
We are currently investigating reports of slowness and increased latency affecting a subset of VanillaSoft clients.
Some users may experience slower-than-normal performance, timeout errors, or receive the message:
"VanillaSoft cannot respond right now. Please try again later."
Our Development and Engineering teams are actively investigating the root cause and working to restore normal performance as quickly as possible.
We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution.
Status: Investigating
Impact: Some clients may experience intermittent performance degradation and timeout errors.
Next Update: We will provide another update as soon as additional information becomes available or sooner if there is a significant change.
Jul 14, 15:19 EDT
Some users may experience slower-than-normal performance, timeout errors, or receive the message:
"VanillaSoft cannot respond right now. Please try again later."
Our Development and Engineering teams are actively investigating the root cause and working to restore normal performance as quickly as possible.
We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution.
Status: Investigating
Impact: Some clients may experience intermittent performance degradation and timeout errors.
Next Update: We will provide another update as soon as additional information becomes available or sooner if there is a significant change.
Jul 14, 15:19 EDT
Jul 13, 2026
No incidents reported.
Jul 12, 2026
No incidents reported.
Jul 11, 2026
No incidents reported.
Jul 10, 2026
No incidents reported.
Jul 9, 2026
Resolved -
The service disruption impacting VoIP services, SMS deliverability, and VM Drops has now been fully resolved.
All affected services have been restored and are operating normally.
If you continue to experience any issues, please contact our Customer Support team during regular business hours so we can assist you.
We sincerely apologize for the inconvenience and appreciate your patience and understanding while we worked to restore service.
Jul 9, 19:48 EDT
All affected services have been restored and are operating normally.
If you continue to experience any issues, please contact our Customer Support team during regular business hours so we can assist you.
We sincerely apologize for the inconvenience and appreciate your patience and understanding while we worked to restore service.
Jul 9, 19:48 EDT
Monitoring -
The earlier service disruption impacting VoIP services, SMS deliverability, and VM Drops has been resolved.
Our teams are continuing to monitor the environment to ensure services remain stable.
If you are still experiencing issues, please contact our Customer Support team during regular business hours for assistance.
Thank you for your patience while we worked to resolve this issue.
Jul 9, 19:41 EDT
Our teams are continuing to monitor the environment to ensure services remain stable.
If you are still experiencing issues, please contact our Customer Support team during regular business hours for assistance.
Thank you for your patience while we worked to resolve this issue.
Jul 9, 19:41 EDT
Investigating -
We are currently experiencing a service disruption impacting our VoIP (Voice over IP) services. As a result, customers may experience:
Inbound and outbound calling disruptions
SMS message delivery delays or failures
Voicemail Drop (VM Drop) service interruptions
Our Engineering and Operations teams have been engaged and are actively investigating the root cause. This incident is being treated with the highest priority, and we are working diligently to restore full service as quickly as possible.
We understand the impact this has on your business and sincerely apologize for the inconvenience. We will continue to provide updates as more information becomes available or as we make progress toward resolution.
Current Status: Investigating
Impact: VoIP Calling, SMS Deliverability, and VM Drops
Priority: Critical
Thank you for your patience and understanding while we work to resolve this issue.
Jul 9, 19:25 EDT
Inbound and outbound calling disruptions
SMS message delivery delays or failures
Voicemail Drop (VM Drop) service interruptions
Our Engineering and Operations teams have been engaged and are actively investigating the root cause. This incident is being treated with the highest priority, and we are working diligently to restore full service as quickly as possible.
We understand the impact this has on your business and sincerely apologize for the inconvenience. We will continue to provide updates as more information becomes available or as we make progress toward resolution.
Current Status: Investigating
Impact: VoIP Calling, SMS Deliverability, and VM Drops
Priority: Critical
Thank you for your patience and understanding while we work to resolve this issue.
Jul 9, 19:25 EDT
Jul 8, 2026
No incidents reported.