All Systems Operational

VanillaSoft Web Application Operational
VanillaSoft Legacy Application Operational
VanillaSoft VoIP/SMS Operational
VanillaSoft.com WebSite Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Resolved - The issues relating to our CRM are now resolved
Sep 15, 21:25 EDT
Monitoring - The issue affecting access to vanillasoft.net has been resolved, and normal service has been restored.

Users should now be able to access VanillaSoft as expected. Our teams will continue to closely monitor the environment to ensure service remains stable.

We apologize for the disruption and appreciate your patience while our teams worked to resolve the issue.

Sep 15, 19:04 EDT
Update - We are continuing to investigate the issue affecting vanillasoft.net, which remains unresponsive for some users.

Our teams are actively working to identify the cause and restore normal service as quickly as possible.

We appreciate your continued patience and apologize for the disruption. Additional updates will be provided as more information becomes available.

Sep 15, 18:25 EDT
Investigating - We are currently investigating an issue affecting **vanillasoft.net**, which is causing the website to be unresponsive for some users.

Our teams are actively investigating the issue and working to restore normal service as quickly as possible.

We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.

Sep 15, 18:19 EDT

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Resolved - The issue that caused some clients to receive 503 errors when placing calls or performing voicemail drops has been fully resolved.

Following restoration of service, our teams monitored the environment and confirmed that functionality remains stable and is operating as expected.

We appreciate your patience and understanding while we worked to resolve this issue.

Sep 3, 12:28 EDT
Monitoring - The issue impacting some clients with 503 errors when placing calls or performing voicemail drops has been resolved, and functionality has been restored.

Our teams are continuing to monitor the environment closely to ensure services remain stable.

We appreciate your patience and understanding while we worked to address this issue.

Sep 3, 12:17 EDT
Investigating - We are currently investigating an issue impacting some clients when attempting to place calls or perform voicemail drops. Affected users may receive a 503 error, preventing the call or voicemail drop from completing successfully.

Our teams are actively investigating the issue and working to identify the underlying cause and restore normal functionality as quickly as possible.

We apologize for the disruption and appreciate your patience while we work toward a resolution.

Sep 3, 12:02 EDT