VanillaSoft Status

All Systems Operational

VanillaSoft Web Application Operational

VanillaSoft Legacy Application Operational

VanillaSoft VoIP/SMS Operational

VanillaSoft.com WebSite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 21, 2019

No incidents reported today.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

Update for VanillaSoft VoIP Users

Resolved - This issue has been resolved. Please note the instructions (as described in the last update) in case you encounter the problem.
Jul 15, 17:18 EDT

Identified - This morning we became aware of an issue in which older versions of VS Connect (the VanillaSoft softphone from CounterPath) are unable to connect to the CounterPath server. If you are affected, you will see an error message stating, “the data received from this license server appears to be corrupted”. This issue can be resolved by uninstalling your VS Connect phone, and then installing the latest version which can be found here: https://support.vanillasoft.com/hc/en-us/articles/360001655151-Download-and-Login-to-VS-Connect

If your organization does not use the VS Connect softphone this issue does not affect you and no action is required.
Jul 15, 11:22 EDT

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.