VanillaSoft Status

Feb 11, 2026

Resolved - This incident is considered resolved. If you encounter further issues relating to SIP Error 408, please reach out to our customer support team.

Thank you for your patience and understanding.
Feb 11, 13:44 EST

Monitoring - The resolution has been fully implemented, and we are moving the incident into a monitoring state. We will continue to monitor for one to two hours. Please contact the Customer Support if you continue to experience issues. Thank you for your patience and we apologize for any inconvenience this has caused.
Feb 11, 11:52 EST

Identified - Our VOIP engineers have identified the issue and are working to resolve. We will provide additional updates as soon as they become available. Thanking you all for your patience and understanding. Please continue to engage our status page for real-time updates https://status.vanillasoft.com/
Feb 11, 11:13 EST

Update - Our VOIP engineers are investigating an issue with their network provider in one of their data centers. We will provide more updates as they become available. Thank you for your patience, and we apologize for any inconveniences this is causing.
Feb 11, 10:53 EST

Investigating - We are currently investigating Failed to Establish SIP 408 errors. This is affecting all inbound and outbound dialing. This will also impact VM Drop deliverability. We understand the impacts that is causing you and we are working quickly to resolve. For more information, please follow our status page https://status.vanillasoft.com/

Thank you for your patience.
Feb 11, 10:37 EST

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

Voip Failed to Establish Error-Outbound Dialing

Resolved - Outbound calls are now working. We will continue to monitor to ensure stability. If you experience any issues, please contact our Customer Support Team.

Thank you.
Feb 5, 11:12 EST

Investigating - We are showing a recurrence with the Failed to Establish Error for outbound dialing. Our engineers are fully engaged and are looking into the cause. We will provide an update as soon as possible
Feb 5, 10:57 EST

Voip Failed to Establish Error

Resolved - The Failed to Establish Call errors on Outbound calls is now resolved. Clients are confirming that they can now place outbound calls successfully. Thank you for your patience and understanding. We apologize for any inconvenience this may have caused. If you have any further questions or you are still experiencing issues, please contact our Customer Support Team.

Thank you.
Feb 5, 10:50 EST

Monitoring - Our engineers have identified the issue as being the Clarity Freeswitch gateways. Our voip engineers have implemented a fix and services are resuming and showing as operational. We will continue to monitor to ensure stability. If you are still encountering issues, please reach out to our Customer Support Team at 1-972-200-0179 option 2. Thank you for your understanding.
Feb 5, 10:41 EST

Update - We are continuing to investigate this issue.
Feb 5, 10:16 EST

Investigating - We are aware of an outage affecting the ability to dial on our VOIP service. Clients are reporting when attempting to dial out, they are receiving a "Failed to Establish Call" error message. Our engineers are currently investigating the root cause and working to address this as quickly as possible. We appreciate your patience. We apologize for the inconvenience this is causing.
Feb 5, 10:16 EST

Feb 4, 2026

No incidents reported.

Feb 3, 2026

Voip Failed to Establish Error

Resolved - The service disruption has been resolved, and systems are currently operating normally.

Our initial investigation indicates the outage may have been caused by an issue with a downstream carrier. We are awaiting final confirmation from the provider and will share additional details as soon as they are available.

Thank you for your patience and understanding.
Feb 3, 20:33 EST

Monitoring - We are getting reports that our VOIP services issue with Failed to Establish has been resolved. We will continue to monitor. We thank you all for your patience and understanding and we sincerly apologize for any inconvience this has caused.
Feb 3, 20:14 EST

Update - Our engineers are still investigating the root cause of this issue with our VOIP services. We are engaged with the team and are working towards a resolution. We apologize for any inconvenience this may cause. We appreciate your continued patience.
Feb 3, 19:56 EST

Investigating - We are currently investigating reports of Failed to Establish Error on our Voip system. Our engineers are working to identify root cause
Feb 3, 19:30 EST

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

All Systems Operational

Past Incidents