Update - We are still monitoring our VoIP systems. Some clients are still reporting failed to enable instances when attempting to place or receive a call. We understand the importance of quickly addressing these issues and are working diligently towards a resolution. We will continue to provide updates as they become available. Thank you for your patience. Should you have any questions or concerns, please contact our Customer Support team during our operating hours or via email at support@vanillasoft.com
Mar 17, 2026 - 20:04 EDT
Mar 17, 2026 - 20:04 EDT
Monitoring - Inbound and Outbound calls are now working. We will continue to monitor. If you encounter any issues, please reach out to customer support.
Thank you for your patience and we apologize for any inconvenience this service outage may have caused.
Mar 17, 2026 - 15:44 EDT
Thank you for your patience and we apologize for any inconvenience this service outage may have caused.
Mar 17, 2026 - 15:44 EDT
Investigating - We are currently experiencing an issue affecting both incoming and outgoing calls. Our voip team is actively investigating the root cause.
Impacts:
This issue may result in abnormal delays or an inability to initiate or receive calls. Additionally, users may encounter a 500 error when using VS Connect.
We will provide updates as more information becomes available.
Mar 17, 2026 - 15:27 EDT
Impacts:
This issue may result in abnormal delays or an inability to initiate or receive calls. Additionally, users may encounter a 500 error when using VS Connect.
We will provide updates as more information becomes available.
Mar 17, 2026 - 15:27 EDT
VanillaSoft Web Application
Operational
VanillaSoft Legacy Application
Operational
VanillaSoft VoIP/SMS
Operational
VanillaSoft.com WebSite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance