Identified - Our Engineering and Infrastructure teams have identified the root cause of the performance issues affecting the VanillaSoft platform.
The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions.
We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the issue. We will provide another update once the deployment has been completed or if there are any significant changes.
Thank you for your continued patience and understanding.
Jul 20, 2026 - 13:33 EDT
The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions.
We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the issue. We will provide another update once the deployment has been completed or if there are any significant changes.
Thank you for your continued patience and understanding.
Jul 20, 2026 - 13:33 EDT
Update - Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 2026 - 11:23 EDT
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 2026 - 11:23 EDT
Update - Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 2026 - 11:21 EDT
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.
We will continue to provide updates as soon as new information becomes available.
Jul 20, 2026 - 11:21 EDT
Update - Our Engineering and Infrastructure teams continue to actively investigate the performance issues affecting the VanillaSoft platform.
Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information.
The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible.
We appreciate your patience and will provide another update as soon as additional information becomes available.
Jul 20, 2026 - 10:46 EDT
Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information.
The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible.
We appreciate your patience and will provide another update as soon as additional information becomes available.
Jul 20, 2026 - 10:46 EDT
Investigating - We are currently investigating reports of slowness and latency affecting some customers on the VanillaSoft platform.
Customers may experience:
Slow page loads while navigating the application.
Delays when opening records, lists, or campaigns.
Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities.
Occasional timeout messages or actions taking longer than expected to complete.
Our Engineering and Infrastructure teams are actively investigating the issue and working to restore normal performance as quickly as possible.
We will provide additional updates as more information becomes available.
Thank you for your patience and understanding.
Jul 20, 2026 - 10:29 EDT
Customers may experience:
Slow page loads while navigating the application.
Delays when opening records, lists, or campaigns.
Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities.
Occasional timeout messages or actions taking longer than expected to complete.
Our Engineering and Infrastructure teams are actively investigating the issue and working to restore normal performance as quickly as possible.
We will provide additional updates as more information becomes available.
Thank you for your patience and understanding.
Jul 20, 2026 - 10:29 EDT
VanillaSoft Web Application
Degraded Performance
VanillaSoft Legacy Application
Operational
VanillaSoft VoIP/SMS
Operational
VanillaSoft.com WebSite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance