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All Systems Operational
VanillaSoft Web Application
Operational
VanillaSoft Legacy Application
Operational
VanillaSoft VoIP/SMS
Operational
VanillaSoft.com WebSite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2026
No incidents reported today.
Apr 22, 2026
Resolved -
We are pleased to confirm that all previously reported issues impacting the Clarity platform have now been fully resolved.
Services are operating normally, including inbound call routing, call transfers, and click-to-dial functionality.
We sincerely apologize for the inconvenience caused and thank you for your patience and understanding throughout this incident.
Apr 22, 15:27 EDT
Services are operating normally, including inbound call routing, call transfers, and click-to-dial functionality.
We sincerely apologize for the inconvenience caused and thank you for your patience and understanding throughout this incident.
Apr 22, 15:27 EDT
Monitoring -
We are pleased to advise that inbound calls have now resumed and are flowing correctly.
All previously reported service issues have now been addressed. Our teams will continue to closely monitor the platform to ensure stability. If you are still seeing issues with your inbound calls, please reach out to Customer Support so that we may address them real-time.
We appreciate your patience and understanding throughout this incident and apologize for any inconvenience caused.
Apr 22, 14:33 EDT
All previously reported service issues have now been addressed. Our teams will continue to closely monitor the platform to ensure stability. If you are still seeing issues with your inbound calls, please reach out to Customer Support so that we may address them real-time.
We appreciate your patience and understanding throughout this incident and apologize for any inconvenience caused.
Apr 22, 14:33 EDT
Update -
We would like to provide a further update regarding the ongoing issue impacting the Clarity platform.
Call transfer and click-to-dial functionality have now been restored.
Our teams are continuing to work on resolving the remaining issue affecting inbound call routing to available agents.
We are actively investigating and working to restore full service as quickly as possible. At this time, there is still no confirmed ETA for full resolution.
We apologize for the continued inconvenience and appreciate your patience and understanding. This incident remains a high priority.
Apr 22, 13:23 EDT
Call transfer and click-to-dial functionality have now been restored.
Our teams are continuing to work on resolving the remaining issue affecting inbound call routing to available agents.
We are actively investigating and working to restore full service as quickly as possible. At this time, there is still no confirmed ETA for full resolution.
We apologize for the continued inconvenience and appreciate your patience and understanding. This incident remains a high priority.
Apr 22, 13:23 EDT
Update -
Our VoIP engineers continue to actively investigate the issue impacting the Clarity platform.
Clients may still experience the following issues:
Calls not routing to available agents
Inability to transfer calls
Click-to-dial functionality not working
At this time, we are still investigating the root cause and do not yet have an ETA for resolution.
We sincerely apologize for the ongoing inconvenience and appreciate your continued patience and understanding. Please be assured this incident remains a high priority.
Apr 22, 11:18 EDT
Clients may still experience the following issues:
Calls not routing to available agents
Inability to transfer calls
Click-to-dial functionality not working
At this time, we are still investigating the root cause and do not yet have an ETA for resolution.
We sincerely apologize for the ongoing inconvenience and appreciate your continued patience and understanding. Please be assured this incident remains a high priority.
Apr 22, 11:18 EDT
Investigating -
We are currently investigating an issue impacting some clients on the Clarity platform. At this time, users may experience the following issues:
Calls not routing to available agents
Inability to transfer calls
Click-to-dial functionality not working
Our VoIP engineers are actively investigating the root cause and working to restore full service as quickly as possible.
We apologize for the inconvenience this is causing and appreciate your patience and understanding. Please be assured this incident is being treated as a high priority.
Apr 22, 10:29 EDT
Calls not routing to available agents
Inability to transfer calls
Click-to-dial functionality not working
Our VoIP engineers are actively investigating the root cause and working to restore full service as quickly as possible.
We apologize for the inconvenience this is causing and appreciate your patience and understanding. Please be assured this incident is being treated as a high priority.
Apr 22, 10:29 EDT
Apr 21, 2026
No incidents reported.
Apr 20, 2026
No incidents reported.
Apr 19, 2026
No incidents reported.
Apr 18, 2026
No incidents reported.
Apr 17, 2026
No incidents reported.
Apr 16, 2026
No incidents reported.
Apr 15, 2026
Resolved -
The issues relating to Failed to Ena le and SIP errors are now resolved. Thank your for your patience and understanding. We apologize for any inconvenience this interruption may have caused.
Apr 15, 20:45 EDT
Apr 15, 20:45 EDT
Monitoring -
We are seeing signs of recovery, and systems are beginning to come back online. Our team is currently monitoring performance closely to ensure stability as services are restored.
We will continue to observe the situation and provide further updates as needed. Thank you for your patience.
Apr 15, 18:23 EDT
We will continue to observe the situation and provide further updates as needed. Thank you for your patience.
Apr 15, 18:23 EDT
Update -
Our engineering team is continuing to actively investigate the issue affecting SIP enablement on VS Connect, which may be resulting in 408 timeout errors for some clients.
At this time, the issue remains under investigation, and our teams are working to determine the root cause and next steps toward resolution.
We will share further updates as soon as more information becomes available. Thank you for your continued patience.
Apr 15, 17:48 EDT
At this time, the issue remains under investigation, and our teams are working to determine the root cause and next steps toward resolution.
We will share further updates as soon as more information becomes available. Thank you for your continued patience.
Apr 15, 17:48 EDT
Investigating -
We are currently investigating an issue where some clients may be experiencing failures when attempting to enable SIP on VS Connect, resulting in 408 timeout errors.
Our engineering team is actively engaged and working to identify the root cause and implement a resolution as quickly as possible.
We will provide updates as more information becomes available. In the meantime, if you are experiencing this issue or have additional details to share, please contact support.
Apr 15, 17:39 EDT
Our engineering team is actively engaged and working to identify the root cause and implement a resolution as quickly as possible.
We will provide updates as more information becomes available. In the meantime, if you are experiencing this issue or have additional details to share, please contact support.
Apr 15, 17:39 EDT
Apr 14, 2026
No incidents reported.
Apr 13, 2026
No incidents reported.
Apr 12, 2026
No incidents reported.
Apr 11, 2026
No incidents reported.
Apr 10, 2026
No incidents reported.
Apr 9, 2026
No incidents reported.