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VanillaSoft Web Application Operational
VanillaSoft Legacy Application Operational
VanillaSoft VoIP/SMS Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 5, 2026
Voip Failed to Establish Error-Outbound Dialing
Resolved - Outbound calls are now working. We will continue to monitor to ensure stability. If you experience any issues, please contact our Customer Support Team.

Thank you.
Feb 5, 11:12 EST
Investigating - We are showing a recurrence with the Failed to Establish Error for outbound dialing. Our engineers are fully engaged and are looking into the cause. We will provide an update as soon as possible
Feb 5, 10:57 EST
Voip Failed to Establish Error
Resolved - The Failed to Establish Call errors on Outbound calls is now resolved. Clients are confirming that they can now place outbound calls successfully. Thank you for your patience and understanding. We apologize for any inconvenience this may have caused. If you have any further questions or you are still experiencing issues, please contact our Customer Support Team.

Thank you.
Feb 5, 10:50 EST
Monitoring - Our engineers have identified the issue as being the Clarity Freeswitch gateways. Our voip engineers have implemented a fix and services are resuming and showing as operational. We will continue to monitor to ensure stability. If you are still encountering issues, please reach out to our Customer Support Team at 1-972-200-0179 option 2. Thank you for your understanding.
Feb 5, 10:41 EST
Update - We are continuing to investigate this issue.
Feb 5, 10:16 EST
Investigating - We are aware of an outage affecting the ability to dial on our VOIP service. Clients are reporting when attempting to dial out, they are receiving a "Failed to Establish Call" error message. Our engineers are currently investigating the root cause and working to address this as quickly as possible. We appreciate your patience. We apologize for the inconvenience this is causing.
Feb 5, 10:16 EST
Feb 4, 2026

No incidents reported.

Feb 3, 2026
Voip Failed to Establish Error
Resolved - The service disruption has been resolved, and systems are currently operating normally.

Our initial investigation indicates the outage may have been caused by an issue with a downstream carrier. We are awaiting final confirmation from the provider and will share additional details as soon as they are available.

Thank you for your patience and understanding.
Feb 3, 20:33 EST
Monitoring - We are getting reports that our VOIP services issue with Failed to Establish has been resolved. We will continue to monitor. We thank you all for your patience and understanding and we sincerly apologize for any inconvience this has caused.
Feb 3, 20:14 EST
Update - Our engineers are still investigating the root cause of this issue with our VOIP services. We are engaged with the team and are working towards a resolution. We apologize for any inconvenience this may cause. We appreciate your continued patience.
Feb 3, 19:56 EST
Investigating - We are currently investigating reports of Failed to Establish Error on our Voip system. Our engineers are working to identify root cause
Feb 3, 19:30 EST
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

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