All Systems Operational

VanillaSoft Web Application Operational
VanillaSoft Legacy Application Operational
VanillaSoft VoIP/SMS Operational
VanillaSoft.com WebSite Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 17, 2026

No incidents reported today.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
Resolved - The issues relating to Failed to Ena le and SIP errors are now resolved. Thank your for your patience and understanding. We apologize for any inconvenience this interruption may have caused.
Apr 15, 20:45 EDT
Monitoring - We are seeing signs of recovery, and systems are beginning to come back online. Our team is currently monitoring performance closely to ensure stability as services are restored.

We will continue to observe the situation and provide further updates as needed. Thank you for your patience.

Apr 15, 18:23 EDT
Update - Our engineering team is continuing to actively investigate the issue affecting SIP enablement on VS Connect, which may be resulting in 408 timeout errors for some clients.

At this time, the issue remains under investigation, and our teams are working to determine the root cause and next steps toward resolution.

We will share further updates as soon as more information becomes available. Thank you for your continued patience.

Apr 15, 17:48 EDT
Investigating - We are currently investigating an issue where some clients may be experiencing failures when attempting to enable SIP on VS Connect, resulting in 408 timeout errors.

Our engineering team is actively engaged and working to identify the root cause and implement a resolution as quickly as possible.

We will provide updates as more information becomes available. In the meantime, if you are experiencing this issue or have additional details to share, please contact support.

Apr 15, 17:39 EDT
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.