All Systems Operational
VanillaSoft Web Application
Operational
VanillaSoft Legacy Application
Operational
VanillaSoft VoIP/SMS
Operational
VanillaSoft.com WebSite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 4, 2026
No incidents reported today.
Sep 3, 2026
Resolved -
The issue that caused some clients to receive 503 errors when placing calls or performing voicemail drops has been fully resolved.
Following restoration of service, our teams monitored the environment and confirmed that functionality remains stable and is operating as expected.
We appreciate your patience and understanding while we worked to resolve this issue.
Sep 3, 12:28 EDT
Following restoration of service, our teams monitored the environment and confirmed that functionality remains stable and is operating as expected.
We appreciate your patience and understanding while we worked to resolve this issue.
Sep 3, 12:28 EDT
Monitoring -
The issue impacting some clients with 503 errors when placing calls or performing voicemail drops has been resolved, and functionality has been restored.
Our teams are continuing to monitor the environment closely to ensure services remain stable.
We appreciate your patience and understanding while we worked to address this issue.
Sep 3, 12:17 EDT
Our teams are continuing to monitor the environment closely to ensure services remain stable.
We appreciate your patience and understanding while we worked to address this issue.
Sep 3, 12:17 EDT
Investigating -
We are currently investigating an issue impacting some clients when attempting to place calls or perform voicemail drops. Affected users may receive a 503 error, preventing the call or voicemail drop from completing successfully.
Our teams are actively investigating the issue and working to identify the underlying cause and restore normal functionality as quickly as possible.
We apologize for the disruption and appreciate your patience while we work toward a resolution.
Sep 3, 12:02 EDT
Our teams are actively investigating the issue and working to identify the underlying cause and restore normal functionality as quickly as possible.
We apologize for the disruption and appreciate your patience while we work toward a resolution.
Sep 3, 12:02 EDT
Sep 2, 2026
Resolved -
The previously reported errors and latency affecting some VanillaSoft customers have now been fully resolved.
Our Engineering team has confirmed that CRM functionality and system performance have returned to normal.
We appreciate your patience and understanding while our team worked to resolve this issue.
Sep 2, 16:02 EDT
Our Engineering team has confirmed that CRM functionality and system performance have returned to normal.
We appreciate your patience and understanding while our team worked to resolve this issue.
Sep 2, 16:02 EDT
Monitoring -
The previously reported errors and latency affecting some VanillaSoft customers have been resolved, and normal CRM functionality has been restored.
Our engineering team has confirmed that services are operating normally. We are continuing to closely monitor system performance to ensure stability.
We appreciate your patience while our team worked to address this issue.
Sep 2, 15:42 EDT
Our engineering team has confirmed that services are operating normally. We are continuing to closely monitor system performance to ensure stability.
We appreciate your patience while our team worked to address this issue.
Sep 2, 15:42 EDT
Investigating -
We are currently investigating reports that some VanillaSoft customers may be experiencing errors or increased latency while using the CRM.
Our Engineering team is actively investigating to determine the underlying cause and assess the scope of impact.
We will provide additional updates as more information becomes available.
Sep 2, 15:28 EDT
Our Engineering team is actively investigating to determine the underlying cause and assess the scope of impact.
We will provide additional updates as more information becomes available.
Sep 2, 15:28 EDT
Sep 1, 2026
Resolved -
The issue affecting outbound calling has been fully resolved. Clients are able to successfully place outbound calls, and functionality has remained stable throughout our monitoring period.
Thank you for your patience and understanding while our teams worked to resolve this issue.
Sep 1, 19:30 EDT
Thank you for your patience and understanding while our teams worked to resolve this issue.
Sep 1, 19:30 EDT
Monitoring -
Outbound calling functionality has been restored, and clients are now able to successfully place outbound calls.
Our teams are continuing to monitor the environment closely to ensure calling remains stable.
Thank you for your patience while we worked to address this issue. We will provide a final update once monitoring is complete.
Sep 1, 19:11 EDT
Our teams are continuing to monitor the environment closely to ensure calling remains stable.
Thank you for your patience while we worked to address this issue. We will provide a final update once monitoring is complete.
Sep 1, 19:11 EDT
Investigating -
We are currently investigating reports that some clients are experiencing issues establishing outbound calls, including Failed to Establish messages and fast busy signals.
Our teams are actively investigating the issue and working with our VoIP partners to identify the cause and restore normal calling functionality as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Sep 1, 18:57 EDT
Our teams are actively investigating the issue and working with our VoIP partners to identify the cause and restore normal calling functionality as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Sep 1, 18:57 EDT
Aug 31, 2026
No incidents reported.
Aug 30, 2026
No incidents reported.
Aug 29, 2026
No incidents reported.
Aug 28, 2026
No incidents reported.
Aug 27, 2026
No incidents reported.
Aug 26, 2026
Resolved -
The issues relating to failing to establish calls and outbound dialing are now resolved. We apologize for the inconvenience this outage has caused and thank you for your patience and understanding.
Aug 26, 11:40 EDT
Aug 26, 11:40 EDT
Monitoring -
Our engineers have confirmed that outbound dialing service issues have been resolved. We will continue to monitor for stability
Aug 26, 11:10 EDT
Aug 26, 11:10 EDT
Investigating -
We are currently investigating reports that some clients are experiencing Failed to Establish calls, or issues placing outbound calls. Our engineers are looking into this and working on resolving this quickly. We apologize for the inconvenience and appreciate your patience while we working on a resolution.
Aug 26, 10:44 EDT
Aug 26, 10:44 EDT
Aug 25, 2026
No incidents reported.
Aug 24, 2026
No incidents reported.
Aug 23, 2026
No incidents reported.
Aug 22, 2026
No incidents reported.
Aug 21, 2026
Resolved -
The performance issue affecting VanillaSoft has been fully resolved. Following the changes implemented by our engineering team, the platform has remained stable and is operating normally.
Thank you for your patience and understanding while we worked to resolve this issue.
Aug 21, 09:51 EDT
Thank you for your patience and understanding while we worked to resolve this issue.
Aug 21, 09:51 EDT
Monitoring -
Our engineers were able to quickly identify the root cause and implement the necessary changes to restore VanillaSoft to normal operation.
Services are currently operational, and we are continuing to monitor performance closely to ensure stability.
Thank you for your patience while we worked to resolve this issue. We will provide a final update once monitoring is complete.
Aug 21, 09:19 EDT
Services are currently operational, and we are continuing to monitor performance closely to ensure stability.
Thank you for your patience while we worked to resolve this issue. We will provide a final update once monitoring is complete.
Aug 21, 09:19 EDT
Investigating -
We are currently investigating reports of VanillaSoft responding slowly or becoming unresponsive for some users.
Our teams are actively working to identify the cause and restore normal performance as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Aug 21, 09:10 EDT
Our teams are actively working to identify the cause and restore normal performance as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Aug 21, 09:10 EDT