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All Systems Operational
VanillaSoft Web Application
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Operational
VanillaSoft Legacy Application
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Operational
VanillaSoft VoIP/SMS
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Operational
VanillaSoft.com WebSite
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 7, 2024
No incidents reported today.
Sep 6, 2024
Resolved -
Email deliverability issues are now resolved. Please reach out to the Customer Support team should you are still experiencing issues. We thank you for your patience and apologize for any inconveniences this may have caused.
Sep 6, 15:52 EDT
Sep 6, 15:52 EDT
Monitoring -
We have received reports that some of our users are experiencing delays relating to email deliverability. Our engineers have identified the issue and implemented a resolution. As the system resumes its sending capabilities, it may take some time for our email system to process through the backlog. Your patience and understanding will be greatly appreciated.
Our engineers will continue to monitor emails until all emails are marked as successfully delivered. If you have any additional questions or concerns, please reach out to our Customer Support Team at 972-200-0179 option 2 or via email at support@vanillasoft.com.
We apologize for any inconvenience these delay may have caused.
Sep 6, 10:03 EDT
Our engineers will continue to monitor emails until all emails are marked as successfully delivered. If you have any additional questions or concerns, please reach out to our Customer Support Team at 972-200-0179 option 2 or via email at support@vanillasoft.com.
We apologize for any inconvenience these delay may have caused.
Sep 6, 10:03 EDT
Sep 5, 2024
No incidents reported.
Sep 4, 2024
No incidents reported.
Sep 3, 2024
No incidents reported.
Sep 2, 2024
No incidents reported.
Sep 1, 2024
Resolved -
We are pleased to inform you that SMS and VM Drips are now fully functional.
We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team.
Sep 1, 14:05 EDT
We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team.
Sep 1, 14:05 EDT
Identified -
The issue has been identified and a fix is being implemented.
Sep 1, 13:54 EDT
Sep 1, 13:54 EDT
Update -
We are continuing to work on resolving the SMS and VM Drop failing issues. We have engaged our internal and external engineers in order to restore both services. As mentioned in an early post, if you are using the VM Drop services, you are still able to do so manually by dialing 99 then the number of the VM message you wish to send from your list between the numbers 1 through 9.
ex: 991= VM Drop message 1
We apologize for any inconvenience this interruption may have caused and thank you for your patience and understanding. We will continue to update our status page as soon as information becomes available. https://status.vanillasoft.com/
Sep 1, 13:36 EDT
ex: 991= VM Drop message 1
We apologize for any inconvenience this interruption may have caused and thank you for your patience and understanding. We will continue to update our status page as soon as information becomes available. https://status.vanillasoft.com/
Sep 1, 13:36 EDT
Update -
While our team is looking into a resolution for the VM Drop, the current workaround would be to do manual VM Drop by dialing 99 then the number of the VM message you wish to send. (1-9). We are still engaged with our engineers to identify the cause of VM and SMS failures.
We appreciate your continued patience.
Sep 1, 13:13 EDT
We appreciate your continued patience.
Sep 1, 13:13 EDT
Update -
We are continuing to investigate this issue.
Sep 1, 12:49 EDT
Sep 1, 12:49 EDT
Investigating -
We are currently investigating reports that some of our clients SMS and VM Drops failing to send. Our engineers have been engaged. It is affecting only a subset of clients are the moment.
We appreciate your patience and will keep you updated with any new developments. For the latest updates, please visit our status page: https://status.vanillasoft.com
Sep 1, 12:30 EDT
We appreciate your patience and will keep you updated with any new developments. For the latest updates, please visit our status page: https://status.vanillasoft.com
Sep 1, 12:30 EDT
Aug 31, 2024
No incidents reported.
Aug 30, 2024
No incidents reported.
Aug 29, 2024
No incidents reported.
Aug 28, 2024
No incidents reported.
Aug 27, 2024
No incidents reported.
Aug 26, 2024
No incidents reported.
Aug 25, 2024
No incidents reported.
Aug 24, 2024
No incidents reported.