Resolved -
We’re pleased to confirm that the earlier issues affecting VoIP line creation, assignment, reassignment, and VS Connect logins have now been resolved.
Our team, in collaboration with our Host Partner, Alianza, has implemented corrective measures, and all related services are now operating normally.
We will continue to monitor system performance closely to ensure ongoing stability.
Thank you for your patience and understanding while we worked to restore full functionality.
Vanillasoft Customer Support
Oct 28, 20:06 EDT
Update -
We are continuing to experience issues affecting VoIP line creation, assignment, reassignment, and VS Connect logins. We are actively working with our Host Partner, Alianza, to identify the root cause and implement a resolution.
At this time, these functions may be intermittently unavailable or fail to complete successfully. Other services remain operational.
We will provide further updates as soon as more information becomes available.
Thank you for your patience and understanding while we work to resolve this issue.
Oct 28, 19:14 EDT
Investigating -
We are still getting reports that the issue may not be fully resolved. Some clients may also be experiencing issues with logging into VS Connect. We continue to work with our host Alianza for resolution. Thanking you in advance for your patience and understanding.
Oct 28, 18:40 EDT
Monitoring -
We received confirmation that the outage affecting line creation, assigning and reassigning is now resolved. We will continue to monitor.
Thank you for your patience and understanding. If you are still experiencing issues, please contact our Customer Support Team.
We apologize for any inconvenience this may have caused.
Oct 28, 18:29 EDT
Update -
We are continuing to investigate this issue.
Oct 28, 18:19 EDT
Investigating -
We are currently reviewing issues with our VoIP line provisioning partner Alianza that could be impacting some of our clients. New VoIP line creation, activation, and deletion are affected by this outage. The Vanillasoft support team is engaging with our Alianza partner to work towards a resolution.
This outage does not affect your ability to place or receive calls.
If you have any questions or concerns, please reach out to our Customer Support team or visit our status page for real-time updates. (https://status.vanillasoft.com/)
Oct 28, 18:01 EDT
