VanillaSoft Status

Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

VOIP-Inbound/Outbound Dialing (VS Connect)

Resolved - The dialing issue has now been fully resolved. All systems are operating normally.

If you experience any further issues, please contact our Customer Support team:

Phone: 972-200-0179, option 2

Email: support@vanillasoft.com

Live Chat: Available via the Support Portal

We appreciate your patience while we worked to restore service.
Aug 21, 14:44 EDT

Monitoring - The dialing issue has now been fully resolved. All systems are operating normally.

If you experience any further issues, please contact our Customer Support team:

Phone: 972-200-0179, option 2

Email: support@vanillasoft.com

Live Chat: Available via the Support Portal

We appreciate your patience while we worked to restore service.
Aug 21, 14:43 EDT

Update - Our VoIP engineers are still working to fully restore calling. A configuration change is being prepared that is expected to improve stability, with resolution estimated within the next hour. We’ll share another update once we’ve confirmed results.For more information or to be kept up to date, please visit our status page: https://status.vanillasoft.com/
Aug 21, 13:15 EDT

Update - Our VoIP engineers are continuing to work on a resolution. We will continue to monitor closely and provide updates as soon as we have confirmation of stability. Thank you for your patience and understanding.
Aug 21, 12:52 EDT

Identified - Our engineers have identified the issue and are currently deploying and testing a fix. We will continue to monitor closely and provide updates as soon as we have confirmation of stability.
Aug 21, 12:26 EDT

Investigating - We are currently investigating reports that outbound calls are failing to establish. Some clients are experiencing dead air when attempting to place calls. Our engineering team is actively engaged and investigating the root cause. We will provide updates as more information becomes available.

Please visit our status page at https://status.vanillasoft.com/ for up-to-date information.
Aug 21, 12:09 EDT

Aug 20, 2025

UPDATE: VOiP Outbound Dialing/Fail to Establish

Resolved - The inbound and outbound dialing issues are now resolved.

Thank you. Should you experience any further issues, please contact our Customer Support Team.
Aug 20, 15:09 EDT

Update - Our engineers have implemented additional measures to bring us to resolution. Calls are working both inbound and outbound, please contact support if you continue to experience issues. We are continuing to monitor the situation closely.
Aug 20, 14:40 EDT

Monitoring - Our engineers confirm a fix has been deployed. Although we have seen significant improvements, some, clients may still be experiencing intermittent issues including call failed to establish errors, dead air and call drops.

The entire team is working on these issues and treating this as a high priority.

Please continue to engage our customer support team.

Thank you
Aug 20, 12:47 EDT

VoIP Dialing-Outbound Dialing Failing

Resolved - The outbound dialing issue has now been fully resolved. All systems are operating normally. If you experience any further issues, please contact our Customer Support team:

Phone: 972-200-0179, option 2
Email: support@vanillasoft.com
Live Chat: Available via the Support Portal

We thank you for your understanding.
Aug 20, 11:58 EDT

Update - Our engineers have identified the issue and are currently deploying and testing a fix. We will continue to monitor closely and provide updates as soon as we have confirmation of stability.

Again, thank you for your patience and understanding.
Aug 20, 11:09 EDT

Identified - Engineers continue to be engaged and have identified the root cause of the outbound call failures. Some clients are also reporting call quality issues when calls do connect. We understand the inconvenience these issues are causing, and we are working quickly towards a resolution.

Thanking you in advance for your continued patience and understanding.
Aug 20, 10:32 EDT

Investigating - We are currently investigating reports that outbound calls are failing to establish. Some clients are experiencing dead air when attempting to place calls. Our engineering team is actively engaged and investigating the root cause. We will provide updates as more information becomes available.
Aug 20, 09:34 EDT

Aug 19, 2025

No incidents reported.

All Systems Operational

Past Incidents