UPDATE: VOiP Outbound Dialing/Fail to Establish

Incident Report for VanillaSoft

Resolved

The inbound and outbound dialing issues are now resolved.

Thank you. Should you experience any further issues, please contact our Customer Support Team.

Posted Aug 20, 2025 - 15:09 EDT

Update

Our engineers have implemented additional measures to bring us to resolution. Calls are working both inbound and outbound, please contact support if you continue to experience issues. We are continuing to monitor the situation closely.

Posted Aug 20, 2025 - 14:40 EDT

Monitoring

Our engineers confirm a fix has been deployed. Although we have seen significant improvements, some, clients may still be experiencing intermittent issues including call failed to establish errors, dead air and call drops.

The entire team is working on these issues and treating this as a high priority.

Please continue to engage our customer support team.

Thank you

Posted Aug 20, 2025 - 12:47 EDT

This incident affected: VanillaSoft VoIP/SMS.