Update for VanillaSoft VoIP Users
Incident Report for VanillaSoft
This issue has been resolved. Please note the instructions (as described in the last update) in case you encounter the problem.
Posted Jul 15, 2019 - 17:18 EDT
This morning we became aware of an issue in which older versions of VS Connect (the VanillaSoft softphone from CounterPath) are unable to connect to the CounterPath server. If you are affected, you will see an error message stating, “the data received from this license server appears to be corrupted”. This issue can be resolved by uninstalling your VS Connect phone, and then installing the latest version which can be found here: https://support.vanillasoft.com/hc/en-us/articles/360001655151-Download-and-Login-to-VS-Connect

If your organization does not use the VS Connect softphone this issue does not affect you and no action is required.
Posted Jul 15, 2019 - 11:22 EDT
This incident affected: VanillaSoft VoIP/SMS.