We can now confirm that this is now fully resolved and all phone functionality has been restored. Thank you
Posted Nov 20, 2025 - 10:38 EST
Monitoring
Our engineers have deployed the fix, and softphones are functioning. We will continue to monitor to ensure stability. Please engage our customer support team if you are still experiencing issues. Thank you for your understanding. We apologize for any inconveniences this may have caused.
Posted Nov 20, 2025 - 10:15 EST
Identified
Our engineers have identified the root cause of the "Failed to Establish" and are working on a fix. We will continue to engage our team to ensure prompt resolution. We thank you for your patience and understanding. Please continue to monitor our status page for further updates.
Posted Nov 20, 2025 - 10:00 EST
Investigating
We are currently investigating reports that some clients are receiving the following error on their softphone "Failed to Establish". Our engineers have been deployed and are engaged. We apologize for the inconvenience this has caused. WE are working on re-establishing conection as quickly as possible.