We appreciate your patience while we worked to restore service.
Posted Aug 21, 2025 - 14:43 EDT
Update
Our VoIP engineers are still working to fully restore calling. A configuration change is being prepared that is expected to improve stability, with resolution estimated within the next hour. We’ll share another update once we’ve confirmed results.For more information or to be kept up to date, please visit our status page: https://status.vanillasoft.com/
Posted Aug 21, 2025 - 13:15 EDT
Update
Our VoIP engineers are continuing to work on a resolution. We will continue to monitor closely and provide updates as soon as we have confirmation of stability. Thank you for your patience and understanding.
Posted Aug 21, 2025 - 12:52 EDT
Identified
Our engineers have identified the issue and are currently deploying and testing a fix. We will continue to monitor closely and provide updates as soon as we have confirmation of stability.
Posted Aug 21, 2025 - 12:26 EDT
Investigating
We are currently investigating reports that outbound calls are failing to establish. Some clients are experiencing dead air when attempting to place calls. Our engineering team is actively engaged and investigating the root cause. We will provide updates as more information becomes available.