The previously reported issues affecting customer access and navigation within the VanillaSoft platform have been fully resolved.
Our Engineering and Development teams have confirmed that the platform is operational and stable, with normal functionality restored.
We sincerely apologize for any disruption this incident may have caused and appreciate your patience and understanding throughout the resolution process.
Thank you for your continued trust in VanillaSoft.
Posted Oct 14, 2026 - 11:11 EDT
Monitoring
The VanillaSoft platform is now operational, and normal functionality has been restored.
Customers should now be able to log in and navigate within the platform without experiencing the previously reported errors or timeouts.
Our Engineering and Development teams will continue to monitor platform performance to ensure ongoing stability.
We sincerely apologize for the disruption and appreciate your patience and understanding while our teams worked to restore service.
For additional updates, please visit our VanillaSoft Status Page and subscribe to receive notifications.
Posted Oct 14, 2026 - 10:21 EDT
Update
Our Engineering and Development teams are continuing to investigate the issue affecting some customers' ability to log into or navigate within the VanillaSoft platform.
We understand the impact this may have on your operations and are working diligently to identify the root cause and restore normal functionality.
We apologize for the continued inconvenience and appreciate your patience.
Stay Informed: For the latest updates, please visit our VanillaSoft Status Page (https://status.vanillasoft.com/) and select Subscribe to Updates to receive notifications as new information becomes available.
Posted Oct 14, 2026 - 10:12 EDT
Investigating
Issue Description:
We are currently investigating an issue where some customers may experience difficulties logging into VanillaSoft or navigating within the platform.
Affected customers may also encounter the following error message:
msxml6.dll error '80072ee2' The operation timed out /web/includes/vsws.asp, line 80
Our Engineering and Development teams are actively investigating the issue to identify the root cause and restore normal functionality as quickly as possible.
We apologize for the inconvenience and appreciate your patience while we work toward a resolution.
We will provide additional updates as more information becomes available.
Posted Oct 14, 2026 - 10:00 EDT
This incident affected: VanillaSoft Web Application.