VanillaSoft VoIP outage

Incident Report for VanillaSoft

Resolved

Our VoIP service is once again fully functional. Any recordings or voicemails made yesterday between 3:40pm and 10:00pm ET are in the process of being restored, and should be available later today. Call reports may temporarily be inaccurate while the call records are updated on the main servers. We would suggest waiting until tomorrow to run reports to ensure their accuracy.
Posted Jun 20, 2019 - 11:32 EDT

Investigating

Some users are experiencing an outage with our VoIP service. Our VoIP provider is actively investigating the issue.
Posted Jun 19, 2019 - 15:22 EDT
This incident affected: VanillaSoft VoIP/SMS.
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