VS Connect softphone login service disruption

Incident Report for VanillaSoft

Resolved

This incident has been resolved.

Posted Oct 17, 2020 - 16:56 EDT

Monitoring

Our softphone provider (Counterpath) has had a data center outage this morning causing our VS Connect softphone login service to fail. They believe they have identified the issue and are currently in the process of restoring the service. VoIP services were not impacted, so service would be uninterrupted for users who were logged in before the issue began. If you would like to read details on the outage, please go to https://support.counterpath.com/hc/en-us/articles/360057898473-Data-Center-Outage-Oct-17

Posted Oct 17, 2020 - 12:46 EDT

This incident affected: VanillaSoft VoIP/SMS.