VoIP outage
Incident Report for VanillaSoft
Our VS Connect (VoIP) services were restored to the production servers yesterday (Friday October 2nd). All services, including voicemail drops and the creation of new lines, are now working normally.
Posted Oct 03, 2020 - 13:40 EDT
All VanillaSoft VoIP services were restored last night to a backup server, with the exception of some limitations outlined below. We are working diligently with our partners to have the full service resolved as soon as possible, and anticipate reverting back to our regular servers tomorrow - Friday, October 2nd.

VM Drop: Your VM (voicemail) Drop recordings are currently unavailable. In order to use VM Drop before we switch back to our regular servers, you will need to create new temporary recordings. Once we do switch back to our regular servers, all of your original recordings will once again be available, but any new temporary recordings you create will be lost.

Call Recordings: You will still be able to record calls and they will be available once we move back to the regular server. However, while we are on the backup server you may not be able to access your previous call recordings until the system is fully restored.

New Lines/Features: The provisioning of new VoIP/SMS lines is currently disabled. Additionally, any new changes made to VoIP settings during this period while we are working from a backup server, such as call paths/forwarding/other features, will be lost when the production server is restored.

We understand the impact this has on your business, and appreciate your patience during this process.
Posted Oct 01, 2020 - 16:42 EDT
All VoIP services have been restored, with the exception of the CMV HUD, which is currently being worked on.
Posted Sep 30, 2020 - 20:28 EDT
We are currently experiencing a VoIP outage that is impacting all of our clients using CMV VoIP. CMV is aware of the issues and are working toward a resolution as soon as possible. We thank you for your patience and understanding.
Posted Sep 30, 2020 - 16:00 EDT
This incident affected: VanillaSoft VoIP/SMS.