The issue causing "Failed to Establish" errors on softphones has been fully resolved.
Our team has completed monitoring, and service has remained stable. Customers should now be able to place and receive calls normally without interruption.
We appreciate your patience and understanding while we investigated and resolved this issue.
Posted Aug 04, 2026 - 10:59 EDT
Monitoring
A fix has been implemented, and the "Failed to Establish" errors affecting some customers have been resolved.
Services have been restored, and customers should now be able to place and receive calls normally using their softphones.
Our team will continue to closely monitor the platform to ensure stability and will provide any further updates if necessary. Thank you for your patience while we worked to resolve this issue.
Posted Aug 04, 2026 - 09:50 EDT
Investigating
We are currently investigating reports that some customers may be experiencing "Failed to Establish" errors when attempting to place or receive calls using their softphone.
Our team is actively working to identify the root cause and determine the scope of the issue. Customers may experience intermittent difficulties connecting calls while this investigation is underway.
We apologize for the inconvenience and appreciate your patience. We will provide additional updates as soon as more information becomes available.