We are pleased to inform you that the outage affecting SMS/HUD/VM Drop has been resolved.
We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team.
Thank you for your cooperation.
Posted Sep 27, 2024 - 11:14 EDT
Update
For clients who are currently experiencing issues with VM Drop, there is a workaround.
The current workaround would be to do manual VM Drop by dialing 99 then the number of the VM message you wish to send. (1-9).
We are continuing to work with our engineers to resolve your issues. Thank you for your patience. Please reference the status page for more information.
Posted Sep 27, 2024 - 10:39 EDT
Investigating
We are currently experiencing a partial outage affecting the following services: SMS HUD VM DROP
Issue: Some of our clients are reporting that they are unable to utilize the services marked above
ETA for Resolution: Our team is investigating the issue and we will provide an estimated time for resolution as soon as possible.
We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Updates will be provided on our status page: https://status.vanillasoft.com/