Inbound and Outbound Call Issue

Incident Report for VanillaSoft

Resolved

The affected IP backbone carrier has implemented a solution, and we are monitoring the results. Service is currently restored to normal operations.

Posted Mar 13, 2026 - 13:18 EDT

Monitoring

Issues with inbound and outbound calls have been resolved. We will continue to monitor to ensure stability. Thank you for your patience, and we apologize for the inconvenience this has caused.

Posted Mar 13, 2026 - 12:08 EDT

Investigating

We are currently experiencing an issue affecting incoming and outgoing calls due to an IP backbone issue. This could potentially cause abnormal delays or an inability to initiative or receive calls. Our engineers are working on resolving this as quickly as possible. We will continue to provide updates as they become available. We apologize for the inconvenience this is causing.

Posted Mar 13, 2026 - 11:56 EDT

This incident affected: VanillaSoft VoIP/SMS.