Voip Failed to Establish Error

Incident Report for VanillaSoft

Resolved

The service disruption has been resolved, and systems are currently operating normally.

Our initial investigation indicates the outage may have been caused by an issue with a downstream carrier. We are awaiting final confirmation from the provider and will share additional details as soon as they are available.

Thank you for your patience and understanding.
Posted Feb 03, 2026 - 20:33 EST

Monitoring

We are getting reports that our VOIP services issue with Failed to Establish has been resolved. We will continue to monitor. We thank you all for your patience and understanding and we sincerly apologize for any inconvience this has caused.
Posted Feb 03, 2026 - 20:14 EST

Update

Our engineers are still investigating the root cause of this issue with our VOIP services. We are engaged with the team and are working towards a resolution. We apologize for any inconvenience this may cause. We appreciate your continued patience.
Posted Feb 03, 2026 - 19:56 EST

Investigating

We are currently investigating reports of Failed to Establish Error on our Voip system. Our engineers are working to identify root cause
Posted Feb 03, 2026 - 19:30 EST
This incident affected: VanillaSoft VoIP/SMS.