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Website not responding/Unable to Log in","message":"The issues relating to our CRM are now resolved","impact":"critical","timestamp":"Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e18:19\u003c/var\u003e - \u003cvar data-var='time'\u003e21:25\u003c/var\u003e EDT"},{"code":"rzd653sr1d5x","name":"Call and Voicemail Drop Errors: 503 Errors","message":"The issue that caused some clients to receive 503 errors when placing calls or performing voicemail drops has been fully resolved.\n\nFollowing restoration of service, our teams monitored the environment and confirmed that functionality remains stable and is operating as expected.\n\nWe appreciate your patience and understanding while we worked to resolve this issue.","impact":"critical","timestamp":"Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e12:02\u003c/var\u003e - \u003cvar data-var='time'\u003e12:28\u003c/var\u003e EDT"},{"code":"y6nkqt07ghp0","name":"Vanillasoft.net Performance Issues","message":"The previously reported errors and latency affecting some VanillaSoft customers have now been fully resolved.\n\nOur Engineering team has confirmed that CRM functionality and system performance have returned to normal.\n\nWe appreciate your patience and understanding while our team worked to resolve this issue.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e15:28\u003c/var\u003e - 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We apologize for the inconvenience this outage has caused and thank you for your patience and understanding.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e10:44\u003c/var\u003e - \u003cvar data-var='time'\u003e11:40\u003c/var\u003e EDT"},{"code":"9wvyjb6d0jn7","name":"VanillaSoft Performance Issues affecting some users","message":"The performance issue affecting VanillaSoft has been fully resolved. Following the changes implemented by our engineering team, the platform has remained stable and is operating normally.\n\nThank you for your patience and understanding while we worked to resolve this issue.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:10\u003c/var\u003e - \u003cvar data-var='time'\u003e09:51\u003c/var\u003e EDT"},{"code":"86bw2mslnldb","name":"Some Clients getting \"Failed to Establish\" Errors on their softphones","message":"The issue causing \"Failed to Establish\" errors on softphones has been fully resolved.\n\nOur team has completed monitoring, and service has remained stable. Customers should now be able to place and receive calls normally without interruption.\n\nWe appreciate your patience and understanding while we investigated and resolved this issue.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:29\u003c/var\u003e - \u003cvar data-var='time'\u003e10:59\u003c/var\u003e EDT"}]},{"name":"July","year":2026,"starts_on":3,"days":31,"incidents":[{"code":"cvjnxpyy8d46","name":"Failed to Establish Calls","message":"Our Engineering team has confirmed that this incident has been fully resolved.\n\nFollowing the deployment of the fix and additional stability improvements, services have remained stable throughout the monitoring period. Call services are all operating normally.\n\nWe sincerely apologize for the disruption and thank you for your patience and understanding while we worked to restore service.","impact":"critical","timestamp":"Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:20\u003c/var\u003e EDT"},{"code":"sv1vtgkdbpvb","name":"Vanillasoft Platform Not Responding / Login Issues","message":"Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.","impact":"minor","timestamp":"Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e - \u003cvar data-var='time'\u003e13:24\u003c/var\u003e EDT"},{"code":"pjhbhfz3ms6k","name":"Some Clients Unable to Log Into Vanillasoft or Navigate within the CRM","message":"Our Engineering team has confirmed that the issues affecting login, contact navigation, search functionality, and intermittent latency have been fully resolved.\n\nWe will continue to monitor the environment to ensure ongoing platform stability, but at this time all services are operating normally.\n\nIf you continue to experience any issues, please contact Customer Support for assistance.\n\nThank you for your patience and understanding while we worked to resolve this incident.","impact":"major","timestamp":"Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e08:30\u003c/var\u003e - \u003cvar data-var='time'\u003e10:07\u003c/var\u003e EDT"},{"code":"qhsgyjf35kvs","name":"Latency/Slowness on Vanillasoft Platform","message":"The performance incident affecting the VanillaSoft platform has been fully resolved.\n\nFollowing the successful deployment of the fix and a period of monitoring, platform performance has remained stable and the latency and slowness issues have been resolved.\n\nIf you experience any unexpected issues related to this incident, please contact our Customer Support team and we will be happy to assist.\n\nWe sincerely apologize for the disruption this issue caused and thank you for your patience and understanding while we worked to restore normal service.","impact":"minor","timestamp":"Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:29\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:29\u003c/var\u003e EDT"},{"code":"g63bgxjtfjgy","name":"Performance Degradation on the Vanillasoft CRM","message":"Monitoring has been completed, and platform performance has remained stable. All services are operating normally.\n\nThe previously reported slowness, latency, timeout errors, and \"VanillaSoft cannot respond right now. Please try again later.\" messages have been fully resolved.\n\nWe appreciate your patience while our Development and Engineering teams investigated and resolved the issue. Thank you for your understanding.\n\nStatus: Resolved\n\nImpact: No customer impact. All systems are operating normally.\n\nCurrent Action: Incident closed.","impact":"minor","timestamp":"Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e15:19\u003c/var\u003e - \u003cvar data-var='time'\u003e16:26\u003c/var\u003e EDT"},{"code":"mp85bq7tfln7","name":"Service Disruption – Voice Services","message":"The service disruption impacting VoIP services, SMS deliverability, and VM Drops has now been fully resolved.\n\nAll affected services have been restored and are operating normally.\n\nIf you continue to experience any issues, please contact our Customer Support team during regular business hours so we can assist you.\n\nWe sincerely apologize for the inconvenience and appreciate your patience and understanding while we worked to restore service.","impact":"critical","timestamp":"Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e19:25\u003c/var\u003e - \u003cvar data-var='time'\u003e19:48\u003c/var\u003e EDT"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-07-01T00:00:00-04:00","end_time":"2026-09-30T23:59:59-04:00"}